What are the responsibilities and job description for the Call Center Representative - Medical position at Lensa?
One of the largest Healthcare Providers in the Nation is interested in hiring Call Center Representatives for their team in Newark, CA! These positions will be fully onsite, Mon-Fri, 8am - 4pm, and could lead to a long term opportunity with a premier healthcare provider.
Description
Handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.
What You Will Do
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Newark,CA.
Application Deadline
This position is anticipated to close on Feb 14, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple departments/clinics. The Access Operations Contact Center is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires.
What You Will Do
- Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
- Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
- Facilitates communication between the patient and the physician or clinic
- Delivers expert knowledge regarding clinic-specific processes
- Accurately documents and routes calls to the proper department
- Identifies urgent customer needs or operational issues, and escalates appropriately
- Works with care teams, patients, and outside facilities to obtain necessary information required for care.
- Communicates with the care team and support staff on various patient issues.
- Obtains and updates insurance information.
- Other departmental duties as assigned
- One (1) year of directly-related work experience
- Excellent customer service skills
- Knowledge of medical terminology
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Newark,CA.
Application Deadline
This position is anticipated to close on Feb 14, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23
