CONTRACT Customer Service Representative In Suffern, NY

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Hiring a 5 week contract candidate for a Customer Service Rep role

this is similar to a calling center environments/ handling OUTBOUND and INBOUND calls. FULLY ON SITE for 5 weeks!

We are seeking a diligent and proactive Customer Service Representative to assist consumers and personal assistants with PPL transfers. The ideal candidate will handle incoming calls promptly and respond to missed calls and emails in a timely manner. This role requires maintaining up-to-date paperwork, promptly communicating issues, and working collaboratively with all departments to accommodate specific needs and appointments. Accurate record-keeping of all consumer interactions, assessments, and follow-up actions is essential to ensure compliance and accountability.

Responsibilities

• Assist consumers and personal assistants with PPL transfers.
• Answer incoming calls promptly and pleasantly.
• Respond to missed calls and emails in a timely manner.
• Ensure all paperwork is current.
• Communicate issues immediately following the process.
• Work with all departments to accommodate specific needs and appointments.
• Maintain accurate and up-to-date records of all consumer interactions, assessments, and follow-up actions.
  
  

Essential Skills

• Inbound and outbound call handling.
• Customer service experience.
• Bilingual proficiency in Cantonese or Korean.
• 2 years of call center customer service experience.
• Experience placing outbound calls and taking documented notes in the system.
  
  

Additional Skills & Qualifications

• Bilingual proficiency in Cantonese or Korean.
  
  

Work Environment

The work schedule is Monday - Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 1:00 PM. The dress code is business casual. The work setting is a cubicle environment within a very busy office that can be loud at times, with roughly 20 people in the office.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Suffern,NY.

Application Deadline

This position is anticipated to close on Mar 19, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.