Customer Service Specialist

Job Title: On-Site Customer Service Specialist in West Palm Beach!

Job Description

The Customer Service Specialist acts as the initial point of contact for inbound participant requests and questions regarding HRS products. The role requires maintaining a high level of product and system knowledge to provide support to internal and external partners. The specialist fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience, logs and documents participant conversations/issues to minimize repeat callers, and provides optimal service. The specialist also provides real-time technical support for participants using the automated phone system and employee website, and may conference participants into systems to help navigate through various menu options.

Responsibilities

• Act as the initial point of contact for inbound participant requests and questions regarding HRS products.
• Maintain a high level of product and system knowledge to support internal and external partners.
• Field daily calls from HRS participants regarding product questions to ensure a quality service experience.
• Log and document participant conversations/issues to minimize repeat callers and provide optimal service.
• Provide real-time technical support for participants using the automated phone system and employee website.
• Conference participants into systems to help navigate various menu options.
• Use multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS, to answer specific participant questions and requests.
• Prioritize caller and management issues to resolve critical or time-sensitive issues promptly.
• Follow up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
  
  

Work Environment

The work environment is an office setting with working hours from Monday to Friday, 8 AM to 5 PM.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in West Palm Beach,FL.

Application Deadline

This position is anticipated to close on Mar 7, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.