What are the responsibilities and job description for the Customer Success Manager Technical Specialist - Automation/App Dev & Int position at Lensa?
Introduction
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also Technical Specialist. Someone that can gain a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, MVP builds and installations.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.
Your Role And Responsibilities
Your primary responsibilities will include:
Required Technical And Professional Expertise
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also Technical Specialist. Someone that can gain a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, MVP builds and installations.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products.
Your Role And Responsibilities
Your primary responsibilities will include:
Required Technical And Professional Expertise
- Hands-On Experience in Technology Domains: A previous background with hands-on practical and technical experience preferably in Automation, Integration Application Development software and platforms, enabling rapid establishment of credible trust with client stakeholders.
- Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.
- Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.
- Self-Motivation and Problem-Solving Aptitude: A natural curiosity for technology, and an inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.
