Desktop Engineer -URGENT NEED

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Description

DFA has a Perm Placement Desktop Engineering 1 position available for immediate hire. All duties and requirements outlined below. Both openings are additions to the team due to increased workload. DFA’s HQ is on a hybrid schedule - 8am-5pm (Hybrid) 3 days a week at Kansas City office and 2 days at home. (Subject to change at times at needed where they may need to be in the office 5 days a week) Some on-site training may also be required early on. Role will help mature DFA's Desktop environment and will work closely with Desktop Techs,, Engineers, Architect, Managers, & end users to implement DFA standards across their desktop environment. General Summary: In this role, you will support enterprise endpoint devices (Windows, macOS, iOS and Android), which includes working support tickets submitted through ServiceNow, deploying updates and applications through Windows Update for Business, Patch My PC, and Intune and troubleshooting issues related to Autopilot and zero-touch provisioning. As a Tier 2 escalation point, you will collaborate with Tier 3 engineers, generate documentation and reports using PowerShell, MS Graph, ServiceNow, or Power BI, and adhere to ITIL practices for incident, problem and change management. Job Duties and Responsibilities:

• Test, deploy, and maintain secure base images for Windows devices, ensuring alignment with enterprise standards.
• Perform and audit monthly security patching using Windows Update for Business and Patch My PC.
• Deploy and install applications through the Company Portal, ensuring configurations meet business requirements.
• Troubleshoot issues related to Windows Autopilot and zero-touch enrollments (e.g., Apple Business Manager/DEP).
• Provide macOS support using JAMF, including troubleshooting and resolving issues, and leveraging Apple Business Manager/DEP for zero-touch provisioning.
• Contribute to the ongoing migration of mobile device management to Microsoft Intune and provide Tier 2 support for iOS and Android devices (e.g., troubleshooting connectivity, application deployment, policy enforcement).
• Manage the ticket queue for the Endpoint Architecture Team and serve as an escalation point for complex break-fix incidents.
• Develop and maintain documentation for implementations, break-fix solutions, and standard operating procedures.
• Generate reports using PowerShell, MS Graph, ServiceNow, or Power BI to provide insights and inform decision-making.
• Assist with hardware deployments and ensure accurate asset recording in ServiceNow.
• Collaborate with Tier 3 engineers to roll out new technologies and improve existing processes.
• Participate in team meetings and planning sessions to align endpoint strategies with business objectives.
• Follow ITIL principles for incident, problem, and change management, ensuring best practices are upheld.
• Perform other duties as assigned to effectively support the endpoint environment and organizational needs.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Travel: 15%-25% (1-2 times per quarter) - We did put in the job posting 15%-25% just in case. But majority of the time they will be in the Kansas City office. Once hired, goal would be for the individual to get their certification within that year. DFA does have a reimbursement program as well for Education.
• Certification and/or License – Will be required to obtain and maintain one of the below certifications upon hiring o Microsoft 365 Certified: Modern Desktop Administrator Associate o JAMF Certification: 200
  
  

Skills

SCCM, Intune, customer service skills, windows 10, M365, Desktop engineering, Office 365, Powershell, mac, autopilot, jamf, itil, servicenow, application packaging, deployment, Security Patching, Mac OS

Top Skills Details

SCCM,Intune,customer service skills,windows 10,M365,Desktop engineering,Office 365,Powershell,mac,autopilot,jamf,itil,servicenow

Additional Skills & Qualifications

Education and Experience

• High school diploma or equivalent with 1 years of experience in an enterprise environment
• Post-secondary education in information technology or related curriculum preferred
• Experience with Adobe, Oracle, Microsoft, VPN, SAP and other client applications
• Azure & Intune exposure
• Certification and/or License – Will be required to obtain and maintain one of the below certifications upon hiring o Microsoft 365 Certified: Modern Desktop Administrator Associate o JAMF Certification: 200 Knowledge, Skills and Abilities
• Strong scripting abilities in PowerShell, Python or similar language
• Desktop troubleshooting, repair and remote support experience
• Apple ecosystem troubleshooting, including ABMDEP, networking and configuration
• Excellent verbal and written communication skills
• Ability to translate technical solutions into business-friendly language
• Able to work both independently and as part of a diverse team
• Strong customer service mindset, with a focus on efficient problem resolution
• Proficient in analyzing, diagnosing and resolving complex technical issues
• Able to handle multiple tasks and prioritize effectively under deadlines
• Adherence to company policies and commitment to continuous improvement
• Able to read, write, and speak English
  
  

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $70000.00 - $80000.00/yr.

Great Benefits - Ask recruiter for the benefits highlight PDF. Covers all health, 401k, short term and long term disability, Paid time off, holiday pay, education reimbursement, HSA, etc

Workplace Type

This is a hybrid position in Kansas City,KS.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.