What are the responsibilities and job description for the Desktop Support Analyst position at Lensa?
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Job Description
RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s PC support (Primary and Lab computers); provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. Will be required to load base image on PC’s; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems, both local and network printers. Responsible for all work in progress assigned to ensure completion of incidents and tasks, and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Hands on Support, Lab Instrument Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools. Troubleshooting experience; referencing knowledge articles; working with team and other IT staff members; meeting and talking on the phone with vendors to solve issue and install hardware/software.
Top Skills Details
Active Directory, Office 2010, Office 2013, Internet Explorer, Network Connectivity, Printer Connectivity
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Virginia Beach,VA.
Application Deadline
This position is anticipated to close on Mar 22, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s PC support (Primary and Lab computers); provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. Will be required to load base image on PC’s; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems, both local and network printers. Responsible for all work in progress assigned to ensure completion of incidents and tasks, and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Hands on Support, Lab Instrument Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools. Troubleshooting experience; referencing knowledge articles; working with team and other IT staff members; meeting and talking on the phone with vendors to solve issue and install hardware/software.
Top Skills Details
Active Directory, Office 2010, Office 2013, Internet Explorer, Network Connectivity, Printer Connectivity
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Virginia Beach,VA.
Application Deadline
This position is anticipated to close on Mar 22, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25
