What are the responsibilities and job description for the Desktop Support (onsite) position at Lensa?
Job Description
Our client is seeking a Desktop Support Technician to join their Office IT team on-site in the Atlanta-midtown area. Looking for someone with extensive knowledge in all things PC, Office 365, and more. The primary role of this position is to provide support to employees and contractors. This support can range from resolving PC and conference room issues to installing new hardware to developing content for SharePoint or scripts for O365. This role is on-site 5 days per week.
Responsibilities
Provide support for users in all forms of contact (walk-ins, call-ins, email, chat) to address questions and needs.
Work on daily operations tasks that will include new-hires, temps, SharePoint permission changes, checking health of technology managed by Office IT team.
Manage users, groups, devices, permissions, conditional access via Azure portal.
Manage laptop config, available software, cellphone config, compliance via Intune portal.
Manage users, licenses, shared mailboxes, Teams, SharePoint, OneDrive via the O365 admin portal.
Work on and resolve issues with VPN and Azure desktop services.
Manage time between helping users, and making progress on projects to improve PC, O365, and other user technology environments.
Write, update, and run PowerShell scripts that configure the setup of user laptops.
Write, update, and run PowerShell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.
Monitor laptop health from compliance, configuration, and virus standpoints.
Maintain accurate inventory of all technology.
Write and maintain updated documentation for all processes.
Plan, write-up, and perform scheduled changes that affect the laptop and network environment.
Be willing to complete tasks, on occasion, that may not seem to be directly related to Office IT.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
Bachelors degree from an accredited college or university in a field related to IT, or equivalent combination of education and experience.
3 years of experience in IT related fields including, desktop support, MS O365, networking.
In depth knowledge of Windows 10 & 11
Experience working in Microsoft O365 and Azure Admin portals
Experience With Azure Virtual Desktop Preferred
PowerShell knowledge
Basic understanding of networking
A/V support experience is a plus null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Our client is seeking a Desktop Support Technician to join their Office IT team on-site in the Atlanta-midtown area. Looking for someone with extensive knowledge in all things PC, Office 365, and more. The primary role of this position is to provide support to employees and contractors. This support can range from resolving PC and conference room issues to installing new hardware to developing content for SharePoint or scripts for O365. This role is on-site 5 days per week.
Responsibilities
Provide support for users in all forms of contact (walk-ins, call-ins, email, chat) to address questions and needs.
Work on daily operations tasks that will include new-hires, temps, SharePoint permission changes, checking health of technology managed by Office IT team.
Manage users, groups, devices, permissions, conditional access via Azure portal.
Manage laptop config, available software, cellphone config, compliance via Intune portal.
Manage users, licenses, shared mailboxes, Teams, SharePoint, OneDrive via the O365 admin portal.
Work on and resolve issues with VPN and Azure desktop services.
Manage time between helping users, and making progress on projects to improve PC, O365, and other user technology environments.
Write, update, and run PowerShell scripts that configure the setup of user laptops.
Write, update, and run PowerShell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.
Monitor laptop health from compliance, configuration, and virus standpoints.
Maintain accurate inventory of all technology.
Write and maintain updated documentation for all processes.
Plan, write-up, and perform scheduled changes that affect the laptop and network environment.
Be willing to complete tasks, on occasion, that may not seem to be directly related to Office IT.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
Bachelors degree from an accredited college or university in a field related to IT, or equivalent combination of education and experience.
3 years of experience in IT related fields including, desktop support, MS O365, networking.
In depth knowledge of Windows 10 & 11
Experience working in Microsoft O365 and Azure Admin portals
Experience With Azure Virtual Desktop Preferred
PowerShell knowledge
Basic understanding of networking
A/V support experience is a plus null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
