What are the responsibilities and job description for the Desktop Technician (KC) position at Lensa?
Lensa is the leading career site for job seekers at every stage of their career. Our client, Insight Global, is seeking professionals in Kansas City, MO. Apply via Lensa today!
Job Description
Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start ASAP.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
5 years of experience in an IT support or desktop support role
5 years of experience with Tier 1 troubleshooting
Cisco or Webex, Teams, Zoom
Microsoft Office products
5 years of experience with any ticketing system
Client uses Sys-Aid
Remedy, Jira, ServiceNow are suitable alternatives
3-5 years of experience with deskside support
Hardware setup, conference room set up, monitor/desk set up
Previous Audio/Visual technician experience
Proficient in Microsoft Office365
Windows support
Strong time management skills and ability to function at a high level
Experience with VDI environments and troubleshooting them
Citrix
Experience with Conference room set up/Audio Visual Support Previous experience with Mobile Device Management
Microsoft Intune
Active Directory
Mac Support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Job Description
Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start ASAP.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
5 years of experience in an IT support or desktop support role
5 years of experience with Tier 1 troubleshooting
Cisco or Webex, Teams, Zoom
Microsoft Office products
5 years of experience with any ticketing system
Client uses Sys-Aid
Remedy, Jira, ServiceNow are suitable alternatives
3-5 years of experience with deskside support
Hardware setup, conference room set up, monitor/desk set up
Previous Audio/Visual technician experience
Proficient in Microsoft Office365
Windows support
Strong time management skills and ability to function at a high level
Experience with VDI environments and troubleshooting them
Citrix
Experience with Conference room set up/Audio Visual Support Previous experience with Mobile Device Management
Microsoft Intune
Active Directory
Mac Support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
