Document Compliance Specialist

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Dealership:L0397 Driveway Home Office

Driveway.com | Document Compliance Specialist

The Document Compliance Specialist is the key link between the Driveway Care Center and the Driveway customers for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, preparing all deal related paperwork, and coordinating DMV paperwork. This position will be the primary point of contact for our Driveway customers as it relates to the deal and DMV paperwork and process. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.

Location: 14900 Landmark Blvd, Dallas, TX 75254

Compensation Range: $20/hr - $25/hr

Responsibilities

• Clearly communicates paperwork and DMV process to customer, including any follow up questions
• Create and complete all deal related paperwork (including DMV) in DMS, bank approval systems and protection product systems (where applicable)
• Transact paperwork with customers using digital tools where possible, including trade paperwork as possible
• Process all paperwork and ensures it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements. Expedites processing of DMV transaction with the Driveway DMV Coordinator
• Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
• Work with Business Office to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
  
  

Skills And Qualifications

• Sense of urgency
• Strong attention to detail
• Excellent communication (written & verbal)
• Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
• Mathematics – ability to solve basic math calculations
• Positive customer service attitude
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.