What are the responsibilities and job description for the Field Support Technician - US Based Remote position at Lensa?
Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals in Rochester, NY. Apply via Lensa today!
Duties and Responsibilities include the following. Other duties may be assigned.
Technical Skill Set
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere CSR Report 2022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
EEO Statement: EOE including disability/veteran
Duties and Responsibilities include the following. Other duties may be assigned.
- Install, configure, and upgrade operating systems and software using current standard business packages.
- Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment; make repairs and corrections where required.
- Act as a technical resource in assisting users to resolve problems with equipment; implement solutions or notify outsource providers as required such as opening work orders with cable companies.
- Make hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assist Network Engineers from Anywhere Network Operation Center in debugging network issues as required.
- Maintain support request tickets - ServiceNow. Accurately document instances of hardware failure, repair, and installation of software and hardware in the ticketing system.
- Actively update, maintain, and validate Hardware Asset Management inventory within ServiceNow
- Maintain effective communication with users and staff.
- Assist/backup other IT Field Support Technicians with tickets.
- Attend team meetings and actively participate in all meetings providing clear, professional feedback, expressing your ideas on potential solutions to current problems.
- Be prepared and on time to perform projects such as Circuit Cutover, Circuits testing, Office Setup, Move, Closure, Relocation etc.
Technical Skill Set
- Extensive hands-on experience installing and maintaining the following: Windows 10, Microsoft Office 365, MacOS
- Experience with Ivanti LANDesk, McAfee Enterprise Edition, McAfee ePolicy Orchestrator
- Configuring Wireless Mobile/Handheld Devices such as iPhone, iPad, Android etc.
- Experience in virus detection and removal
- Experience in spyware detection and removal
- Be familiar with Windows Deployment Toolkit for Imaging
- Equivalent completion of two years college-level coursework in computer science, information technology and/or a related field, and two years of general computer installation, maintenance, and repair experience in a support environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
- Demonstrate the ability to be a team player and willingness to lend a hand with any project.
- Maintain a high level of initiative and dedication and work well under pressure.
- Able to handle multiple priorities and possess a high degree of flexibility.
- Effective time management.
- Outstanding customer service and interaction skills, as well as excellent verbal and written communication skills.
- Take full ownership and responsibility for problems, as an individual and/or as a part of the team.
- Continue follow-ups as necessary until problem is resolved or project is over.
- Manage expectations throughout the process by keeping the customer informed regarding status and timing.
- Notify customers, supervisor and/or manager as soon as a commitment may be missed.
- Ability to read and understand technical manuals, procedural documentation, and OEM guides. Document work being performed.
- Able to lift computer equipment, printers.
- Posses and maintain a valid driver’s license and a satisfactory driving record.
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere CSR Report 2022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World’s Most Ethical Companies since 2011.
- Anywhere has also been designated a Great Place to Work since 2019.
- Recognized by Fortune as one of America’s Most Innovative Companies.
- Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
EEO Statement: EOE including disability/veteran
