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Implementation and Training Specialist
Job Details
Job Location
Adelante Healthcare Center Support Office - Phoenix, AZ
Description
POSITION SUMMARY
The Implementation & Training Specialist plays a crucial role in the effective design, development and deployment of the electronic health record (EHR), practice management (PM) and related systems. The Specialist will support implementation of systems, workflow gap analysis and adoption of best practices, and on-going optimization of NextGen. The Specialist will train role-based Super Users, using identified systems best-practices. The Specialist will aid in the development, testing, and maintenance of applicable software applications and ensure the change management process is adhered to.
EXPECTATIONS
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
OUR CORE VALUES
ESSENTIAL SKILLS AND EXPERIENCE:
Additional Duties and Responsibilities
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.
Implementation and Training Specialist
Job Details
Job Location
Adelante Healthcare Center Support Office - Phoenix, AZ
Description
POSITION SUMMARY
The Implementation & Training Specialist plays a crucial role in the effective design, development and deployment of the electronic health record (EHR), practice management (PM) and related systems. The Specialist will support implementation of systems, workflow gap analysis and adoption of best practices, and on-going optimization of NextGen. The Specialist will train role-based Super Users, using identified systems best-practices. The Specialist will aid in the development, testing, and maintenance of applicable software applications and ensure the change management process is adhered to.
EXPECTATIONS
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
OUR CORE VALUES
- I nclusion
- N urture
- S ervice
- P urposeful
- I ntegrity
- R esilient
- E ngaged
ESSENTIAL SKILLS AND EXPERIENCE:
- Bachelor’s degree in healthcare, business, computer/information sciences or related field, or
- Three (3) years of experience using NextGen and/or NextGen expert certification
- NextGen certification
- Ability to maintain confidentiality and perform in an ethical manner
- Ability to actively listen, convey, and understand business needs
- Skilled in communication (verbal and written), listening, problem solving, critical thinking, customer service, and project management
- Valid Arizona Driver’s license
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
- Assist with the analysis, design, installation, evaluation, and optimization of NextGen and related systems or software
- Develop role-based Super User training curriculum, based on software and industry best practices, and ensure their timely and effective training
- Develop and maintain an in-person and online training schedule to support on-going Super User and End User proficiency
- Ensure timely training that may impact end-user workflows due to software updates or additional functionality
- In collaboration with IT resources, investigate and troubleshoot issues related to system applications, interfaces, and data processing
- Support the design and implementation of workflows, based on software and industry best-practice
- Effective collaborate with various clinical, administrative, operational and support functions to ensure change management, data access & governance, are adhered to.
- Work closely with both internal and external stakeholders, including vendors, associations and industry resources
- Perform root-cause analysis and suggest appropriate solutions through change management process
- Create and maintain system-related documentation, such as business, systems, and functional requirements, process flows, status reports, and configuration worksheets
- Participate in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives
- Prepare presentations, for various audiences, to facilitate awareness, understanding and implications of various options or alternatives of related to system modifications and/or customizations
Additional Duties and Responsibilities
- Other duties as requested or assigned
All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Adherence to Compliance and Code of Conduct
All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.
In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.
