Intern, Cloud Ops Coordinator

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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview Of Job Function

Verint’s Cloud Ops Services Coordinator Intern contributes to the development of our products through assisting as a liaison of the Cloud Ops Team both to facilitate Cloud Ops related projects, initiatives, and client communications. The Cloud Ops Services Coordinator will be working both internally and externally to support both internal Verint Teams and the clients with efforts ranging from routine maintenance scheduling/coordination to special projects. This position will be contributing to ensure we are delivering success and excellence for our clients.

Principal Duties And Essential Responsibilities

• Client communications and scheduling for production upgrades and patching.
• Assisting with internal cross-functional coordination of client and project deliverables.
• Participating in frequent meetings and information gathering.
• Assisting with new and ongoing process improvement initiatives.
• Providing feedback to various internal teams regarding client concerns
• Providing external client communication regarding information and updates.
• Assisting the Customer Success and Support Teams regarding everything Cloud Ops
• Escalate urgent issues to management.
• Communicate design, reliability and maintenance problems to appropriate internal resources
• Special Projects as assigned.
  
  

Minimum Requirements

• Currently pursuing Bachelors degree in Computer Science, Engineering or related field
• Strong willingness to learn and participate.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to identify problems and work with cross-function teams to create solutions.
• A desire for continuous process improvement.
• Willingness to work both cross-functionally and with clients directly.
• Commitment to delivering success and excellence.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
  
  

MIN: $25/HR

MAX: $30/HR