What are the responsibilities and job description for the IT Desktop Support position at Lensa?
Lensa is the leading career site for job seekers at every stage of their career. Our client, CTG, Inc., is seeking professionals in Fairport, NY. Apply via Lensa today!
Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
Type: Contract
Job Title: IT Desktop Support Technician
Location: Fairport, NY
Candidates must be able to commute and work onsite in Fairport, NY
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: Associate degree (minimum)
Scope of Position
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on-call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with an emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities
(Note: Some sites have a dedicated network team to perform these duties.)
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
Type: Contract
Job Title: IT Desktop Support Technician
Location: Fairport, NY
Candidates must be able to commute and work onsite in Fairport, NY
Pay Rate: Based on experience
Work Hours: M-F 8am-5pm
Education: Associate degree (minimum)
Scope of Position
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on-call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with an emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities
- Utilize Active Directory for user and device management
- Provide limited support for corporate mobile devices
- Work with cloud applications (Microsoft and 3rd party)
- Troubleshoot Cisco VPN connectivity issues
- Remediate and minimize malicious code and computer viruses
- Provide remote connection and support
- Image and deploy PCs for end users
- Manage asset lifecycle
- Support various browsers (IE, Chrome, Safari, etc.)
- Install and configure various software packages
- Set up and troubleshoot security software
- Install and troubleshoot printer drivers
- Manage IPT-based telephony devices
- Utilize ServiceNow for ticket management
- Deploy, configure, and support standard IP telephony
- Order hardware and manage inventory
- Provide limited support for Mac OS and hardware
- Maintain documentation and records
- Onboard and train new hires
- Support conference room technology
- Engage with vendors as needed
- Participate in projects
- Schedule customer follow-ups
- Assist with end-user equipment moves (disconnect/reconnect)
- Collaborate across teams
- Perform device imaging via USB/PXE server(s)
- Assist IT teams with Smart-Hands tasks
- Coordinate with media teams, corporate events, and IT for meeting support and troubleshooting
- Perform testing, monitoring, and analysis for issue resolution
- Assign and engage the correct support teams for troubleshooting
- Support conference room audio and display devices
(Note: Some sites have a dedicated network team to perform these duties.)
- Install IT hardware
- Remove and install IT-supported equipment components
- Power cycle IT equipment
- Provide onsite/offsite technical assistance
- Set up remote console access
- Escort IT vendors as needed
- Procure IT goods and services
- Handle receiving/shipping of IT goods
- Maintain discretion and confidentiality
- Prioritize multiple tasks simultaneously
- Adapt to changing priorities quickly
- Minimum: Associate degree
- Experience: 1-3 years of hardware experience (beyond imaging/deployment)
- CompTIA IT Fundamentals
- CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server Additional Information
- Assignment location may change, as Field Services operates across multiple sites.
- Some light travel may be required for event support or remote site assistance.
- Opportunities for career development may be available after 1.5 to 2 years in the Field Services role.
- No third-party resumes will be accepted
- Drug testing and/or employment-related inquiries may be conducted
- CTG considers qualified applicants with criminal histories per local, state, and federal laws
- All candidates must be able to work on a W2 tax basis (no C2C or third-party vendors)
- CTG is an Equal Employment Opportunity employer
- CTG is an E-Verify company
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
