Patient Financial Services Customer Service Specialist (40 hours/week)

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• Position Summary: To provide excellent customer service to all of our customers. This position includes answering customer calls and questions as well as being responsible to collect on self-pay and self-pay residual accounts.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Makes every effort to provide an extraordinary customer service experience to all customers, both internal and external.
• Effectively follows and enforces company collection processes.
• Maintains the Customer Service call benchmarks.
• Informs Team Lead and or Supervisor of all potential problems and issues immediately.
• Has an understanding of the revenue cycle and who to contact when issues questions arise.
• Performs processes, including but not limited to: financial assistance, medical assistance application qualifications, insurance billing, payment plans, and patient correspondence.
• Maintains knowledge in all aspects of the Fair Debt Collections Practices Act and is compliant in all collection efforts.
• Maintains PCI Payment Card Industry compliance when taking payment information.
• Maintain HIPAA compliance at all times when working with PHI
• Understands both hospital and professional sides of the revenue cycle
• The following duties are considered secondary to the primary duties listed above:
• Processes and follows special accounts.
• Assists with any special projects as assigned.
• Other duties as assigned.
  
  

Responsibilities

• Minimum Required Qualifications:
• High School Diploma or equivalent.
• Two 2 years prior Customer Service, Billing and Account Resolution experience.
• Strong written and verbal communication skills.
• Microsoft Office experience.
• Strong organizational skills.
• Ability to apply strong analytical qualities.
  
  

Preferred Qualifications

• Associates Degree.
• Experience using an Electronic Medical Record EMR , preferably Epic.
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 253540