What are the responsibilities and job description for the Patient Navigator position at Lensa?
The Patient Navigator will serve as a liason for the patient, provider, and Akumin. They will assist in scheduling exams, obtaining prior authorizations, burn CD’s, print reports, help with obtaining prior patient records for imaging, follow up on outstanding reports etc.
Specific Duties Include, But Are Not Limited To
Standard Office Environment
More than 50% of the time:
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
Specific Duties Include, But Are Not Limited To
- Ensures patient satisfaction by providing excellent service by ensuring ease of appointment scheduling.
- Works with case managers to ensure that reports are available and uploaded in time for patients follow up appointments. Works with case managers on addendums, and direct contact between provider and radiologist.
- Obtain preauthorization and/or predetermination for imaging procedures from insurance companies. Provides supporting documentation for all insurance appeals and denials.
- Other duties as assigned.
- High School Diploma or equivalent experience.
- CPR Certification.
- 1 year in medical/hospital setting
- Interpersonal Skills: Relationship building skills to work with all functional units of the organization effectively. Experience in working with demanding customers.
- Communications Skills: Effective communication skills; verbal, non-verbal and written
- Team/Independent Worker: Ability to works under pressure and while managing competing priorities Past experience in meeting/exceeding Service Level Agreements (SLA) turnaround time for assigned tasks, follow ups, and issues resolution to closure. Ability to make disciplined and timely decisions within in a timely fashion. Experience working in a collaborative team environment
- Additional Qualifications & Experience: Diligent attention to detail is essential due to the work environment. Past experience in ensuring ethical practice and maintaining confidentiality. Good customer service skills, Ability to multi task and prioritize.
Standard Office Environment
More than 50% of the time:
- Sit, stand, walk.
- Repetitive movement of hands, arms and legs.
- See, speak and hear to be able to communicate with patients.
- Less than 50% of the time:
- Stoop, kneel or crawl.
- Climb and balance.
- Carry and lift 10-20 lbs.
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
