Quality Assurance Lead

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Quality Assurance Lead at BGB Group (View all jobs) (http://www.bgbgroup.com/careers.html)

Kansas City, MO

BGB Group

Quality Assurance (QA) Lead

Our Agency

BGB is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.

Role Overview

BGB Group is seeking a Quality Assurance (QA) Lead to oversee the testing and quality assurance processes across digital marketing, content production, and omnichannel initiatives. This role ensures the flawless execution of digital assets, including websites, email campaigns, interactive media, and data-driven content, while maintaining compliance with regulatory and industry standards.

The QA Lead will work closely with project managers, developers, designers, and strategists to implement best practices, optimize testing workflows, and drive continuous quality improvements. This position requires strong attention to detail, experience with automated and manual testing methodologies, and the ability to identify and resolve issues efficiently.

Key Responsibilities

Quality Assurance Strategy & Execution

• Develop and implement comprehensive QA strategies, frameworks, and testing plans for digital projects.
• Conduct manual and automated testing to validate functionality, performance, responsiveness, and usability across platforms. (e.g., Katalon, Selenium, TestRail).
• Establish and oversee compliance and regulatory testing for content in the healthcare and pharmaceutical space.
• Ensure all digital assets meet brand, accessibility (ADA, WCAG), and usability standards before launch.
  
  

Testing & Issue Resolution

• Perform cross-browser and cross-device testing to ensure consistent user experience across platforms.
• Lead functional, regression, integration, and user acceptance testing (UAT) for digital experiences.
• Identify, document, and track defects using bug tracking tools (e.g., Jira, Asana, Monday.com).
• Work with developers and project teams to troubleshoot and resolve issues efficiently .
  
  

Process Optimization & Best Practices

• Establish QA workflows and standard operating procedures to improve efficiency and consistency.
• Implement automated testing tools where applicable to streamline quality control.
• Define key performance indicators (KPIs) for quality and continuously monitor improvements.
• Stay up to date on emerging QA methodologies, tools, and industry trends .
  
  

Collaboration & Cross-Functional Coordination

• Work closely with project managers, developers, designers, and content teams to integrate QA into the production cycle.
• Provide QA training and best practice guidelines for internal teams.
• Collaborate with compliance and regulatory teams to ensure adherence to industry and legal requirements .
• Communicate quality metrics and status reports to stakeholders.
  
  

Experience

Qualifications & Skills

• 5 years of experience in quality assurance, testing, or digital production quality control .
• Experience working in marketing, digital agencies, or pharmaceutical/healthcare industries is preferred.
• Strong background in testing digital assets, web applications, and marketing content .
  
  

Technical & Functional Skills

• Proficiency in QA methodologies, tools, and frameworks .
• Experience with automated testing tools (e.g., Selenium, Cypress, TestRail).
• Familiarity with web technologies (HTML, CSS, JavaScript), CMS platforms, and digital analytics .
• Strong understanding of accessibility standards (WCAG, ADA compliance) .
• Experience using bug tracking and project management tools (e.g., Jira, Asana, Monday.com) .
  
  

Soft Skills & Leadership

• Strong attention to detail with an analytical mindset.
• Ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Excellent communication and collaboration skills with cross-functional teams.
• Problem-solving mindset with the ability to troubleshoot and recommend solutions .
  
  

BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.