Senior End User Support Specialist

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Amentum is currently seeking Senior End User Support Specialist to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500 work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

The selected candidate will provide both classified and unclassified Windows and Linux support to our customer base. They should have a strong customer service ethic and experience with Desktop System Administration. They should have the ability to translate technical terms into layperson terms and present them to audiences outside of the organization. The selected candidate must be willing to take and pass a polygraph if selected for random testing.

Minimum Qualifications

• Must have an EDUCATION AND EXPERIENCE OR equivalent.
• Related experience can be substituted for relevant education and vice versa.
• Must be a US Citizen.
• Must have an Active DOE Q clearance.
• Must be able to obtain a SCI for onsite support.
• Must be willing to take and pass a Polygraph, if necessary.
• Experience with computer desktop builds/rebuilds for networked and standalone environments
• Familiarity with network protocols, network management technologies, and network troubleshooting
• Skill utilizing software diagnostic tools and the ability to conduct appropriate troubleshooting processes and conduct appropriate upgrades
• Ability to understand the application and utilization of software packages, maintain accurate records
• Experience with Linux system administration
• Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues
• Ability to define systems requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms
• Ability to define technical standards and functionality tests, and to develop specifications, prototypes, or initial user guides
• Excellent customer service and communication skills with customers and vendors
• Ability to work well in a collaborative team environment
• Collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans
• Install and troubleshoot IT resources including desktops, desk phones as well as establish, and manage user accounts, upgrade, and patch software, and perform backup, storage, and recovery tasks
  
  

Preferred Qualifications

• Have an active DOE Q and SCI Clearance to Start or DoD Secret with Reciprocity for onsite support
• Experience with Cyber Security interface and requirements
• Windows System Administration in a large corporate environment, at least 2-4 years
• Familiarity of Classified Network Application Request System (CNARS) process
• Prior working experience with government infrastructure
• Experience working with lab and tester-based systems, including unclassified and classified data backup solutions
• Organized individual with self-drive to complete tasks
• Familiar with VMware / Virtual Machine environment
  
  

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .