ServiceNow Support Analyst

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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations
• Resolves complex problems or issues
• Oversees one or more processes and may act as procedural expert regarding policies, guidelines, or processes
• May act as lead to less experienced associates
• May act as subject matter expert (SME)
  
  

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in a related field and five (5) years of related experience
• Or High School Diploma and nine (9) years of experience
  
  

Skills And Competencies

• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills
• This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
  
  

Additional Job Detail For This Specific Opportunity

• Experience with the ServiceNow ITSM Platform (Incident, Change, Problem, CMDB, Knowledge, and Employee Center).
• Requirements engineering expertise. Must have the ability to take basic business requirements and convert to be ServiceNow specific.
• Ability to quickly learn configuration and design standards and implement/enforce in daily work.
• Strong communication skills are required as there will be direct interaction with internal customers.
• Ability to perform basic functional testing of implemented requirements.
• Proficient at technical writing. ServiceNow specific technical writing experience is a plus.
• Understanding of the ServiceNow Knowledge base and related functions. Experience with creation of Knowledge Base articles is a plus.
• Understanding of core ServiceNow features/functions. Including: variables, variable sets, client scripts, script includes, business rules, UI policies, UI actions, and workflows).
• Understanding of ServiceNow Employee Center and Catalog Items.
• Create/modify list views, queries, reports, and dashboards in ServiceNow.
• Experience working on an Agile development team.
• Prior experience in Configuration/Administration of the ServiceNow ITSM Platform is a plus.
• Experience with the following ServiceNow modules is a plus. (Vulnerability Response Management, Hardware Asset Management, and Software Asset Management).
  
  

This position must be within a reasonable driving distance to Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC. This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$94,285.40 USD

Median

$120,500.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program
  
  

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.