What are the responsibilities and job description for the Technical Support Representative, Enterprise & Video Collaboration position at Lensa?
Lensa is the leading career site for job seekers at every stage of their career. Our client, Logitech, is seeking professionals in Camas, WA. Apply via Lensa today!
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team And Role
The Technical Support Representative is responsible for resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.
This job is a hybrid position, with a minimum of 1 day a month in our Camus, Washington office.
Your Contribution
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:
For consideration, you must bring the following minimum skills and experiences to our team:
In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team And Role
The Technical Support Representative is responsible for resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.
This job is a hybrid position, with a minimum of 1 day a month in our Camus, Washington office.
Your Contribution
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:
- Troubleshoot video conference (VC) system issues for customers via phone, email and chat
- Resolve escalated support tickets from our Tier 1 support team
- Assist Tier 1 support team by providing guidance to resolve tickets without escalation
- Provide ad-hoc feedback about trends, new issues and the voice of the customer
- In periods of low technical support volume, assist with related projects
For consideration, you must bring the following minimum skills and experiences to our team:
- Proven experience in an AV) technical support capacity, with at least 1 years video-conference (VC) troubleshooting experience
- Experience providing technical support via phone
- Experience troubleshooting video conferencing software within an enterprise environment
- Fluent (written and spoken) in English
- Strong and verifiable knowledge of customer care processes and techniques
- Demonstrated experience handling moderate-to-high phone call volume
- Experience with Salesforce/Oracle/Zendesk support ticketing systems
- Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts
- Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software strongly preferred
- In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred
- Experience troubleshooting Kiosk deployments using the Android platform strongly preferred
- Knowledge of computer networking and USB devices is strongly preferred
- Knowledge of PC and Mac OS/or other non-AV system troubleshooting strongly preferred
In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.
Salary : $71,500 - $101,000
