What are the responsibilities and job description for the Technical Support Specialist position at Lensa?
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Technical Support Specialist
We are looking for a Technical Support Specialist to join our Exlar team!
As out technical support specialist you will field and provide answers to questions concerning actuator operation, repairs, returns and parts. You will also be a part of the RGA team that administers warranty returns and provides quotations for parts and repairs.
Location: Chanhassen, MN
Salary/hourly rate: $58,500 to $78,000
Please note that the salary range information provided is a general guideline only, reflecting a position based in Minnesota. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *
Your Challenge
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Exlar manufactures electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our unique technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we are able to deliver higher force and speed in smaller packages than other comparably sized actuation technology. Exlar actuators have more flexibility, higher efficiency, and lower maintenance than traditional hydraulic and pneumatic solutions. Whether looking to increase productivity or reduce your total cost of ownership, Exlar’s team of highly skilled engineers can put together the right solution for you.
To learn more, please visit us at About | Actuation Division | Curtiss-Wright (cw-actuation.com) (https://www.cw-actuation.com/en-gb/about/about-exlar-automation)
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
Technical Support Specialist
We are looking for a Technical Support Specialist to join our Exlar team!
As out technical support specialist you will field and provide answers to questions concerning actuator operation, repairs, returns and parts. You will also be a part of the RGA team that administers warranty returns and provides quotations for parts and repairs.
Location: Chanhassen, MN
Salary/hourly rate: $58,500 to $78,000
Please note that the salary range information provided is a general guideline only, reflecting a position based in Minnesota. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) *
Your Challenge
- Create sub assembly, component parts and individual parts quotes for authorized repair centers, distributors and customers
- Parse incoming technical documentation, and information using engineering tools to evaluate product problems and provide solutions.
- Communicate directly with customers, distributors, and manufacturers to evaluate product issues
- Coordinate resolution of product non-conformance, upgrades, and start-up issues.
- Facilitate the post-sales technical support process
- Provide training to sales channel partners regarding product maintenance and repairs
- Assist product management and engineering with new product development.
- High school diploma or equivalent
- Must be a US Citizen.
- Technical certificate in mechanics robotics, or similar field or experience (preferred)
- Two or more years of experience in industrial automation and motion control (preferred)
- Sound technical understanding of electronics, motors, industrial communication protocols, and kinematics (required)
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Exlar manufactures electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our unique technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we are able to deliver higher force and speed in smaller packages than other comparably sized actuation technology. Exlar actuators have more flexibility, higher efficiency, and lower maintenance than traditional hydraulic and pneumatic solutions. Whether looking to increase productivity or reduce your total cost of ownership, Exlar’s team of highly skilled engineers can put together the right solution for you.
To learn more, please visit us at About | Actuation Division | Curtiss-Wright (cw-actuation.com) (https://www.cw-actuation.com/en-gb/about/about-exlar-automation)
- Please note, benefits are country specific and may vary from location to location.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
Salary : $58,500 - $78,000
