What are the responsibilities and job description for the Telehealth Specialist position at Lensa?
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Overview
This is a dual role that involves performing bed placement for the 4 main SLHS campuses as well as supporting Transfer Center calls. Staff are scheduled for their shifts to either work in the patient placement role or taking Transfer Center calls.
In the bed placement role staff work with the floor Charge RNs, campus admin supervisors, and patient flow supervisor to get bed assignments for patients as quickly as possible. This requires the ability to multi-task, document quickly, and provide clear and concise communication.
When doing Transfer Center calls THSs work alongside the Transfer Center RNs to coordinate patient movement into, within, and out of the SLHS. Staff connect physicians and advanced practitioners to coordinate transfer of care. Staff must be able to multi-task, document quickly, provide clear communication, and follow outlined processes efficiently.
Transfer Center/bed placement does not currently involve any routine communication with patients; however, have a tremendous amount of impact on patient outcomes.
What You Can Expect
Three 12hr shifts 7pm-7:30am, variable nights with rotating weekend and holiday requirments
At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
Category Admin/Clerical/Customer Support
Work Unit Transfer Center System Office
Position Type Full-Time
Work Schedule NIGHT
Requisition ID 2025-97464
Default: Location : Location US-ID-Boise
Work Location : Name 720 E Park Blvd, Boise, St Luke's Central Plaza
Overview
This is a dual role that involves performing bed placement for the 4 main SLHS campuses as well as supporting Transfer Center calls. Staff are scheduled for their shifts to either work in the patient placement role or taking Transfer Center calls.
In the bed placement role staff work with the floor Charge RNs, campus admin supervisors, and patient flow supervisor to get bed assignments for patients as quickly as possible. This requires the ability to multi-task, document quickly, and provide clear and concise communication.
When doing Transfer Center calls THSs work alongside the Transfer Center RNs to coordinate patient movement into, within, and out of the SLHS. Staff connect physicians and advanced practitioners to coordinate transfer of care. Staff must be able to multi-task, document quickly, provide clear communication, and follow outlined processes efficiently.
Transfer Center/bed placement does not currently involve any routine communication with patients; however, have a tremendous amount of impact on patient outcomes.
What You Can Expect
Three 12hr shifts 7pm-7:30am, variable nights with rotating weekend and holiday requirments
- Under supervision, the Telehealth Specialist 1 is responsible for providing non-clinical support and service to telehealth programs, physicians, clinical staff, patients and units and programs throughout the region.
- Under supervision, performs professional level support activities in one or more functional areas within an assigned department/unit. Uses established procedures to perform assigned tasks.
- Through documentation and oral communication, essential information is shared with health care team members and others throughout the organization and region.
- Prepares, compiles and maintains technical and operational records for all telehealth programs.
- Maintains inventory and order supplies as necessary.
- Assists in gathering patient information between Telehealth services and units/programs both internal and external to the organization.
- Organizes the flow of information to maximize timely feedback including the management of high volumes of telephone call and electronic messages.
- Performs other duties and responsibilities as assigned.
- Education: High School Diploma or equivalent.
- Experience: 6 months experience.
At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
- Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Category Admin/Clerical/Customer Support
Work Unit Transfer Center System Office
Position Type Full-Time
Work Schedule NIGHT
Requisition ID 2025-97464
Default: Location : Location US-ID-Boise
Work Location : Name 720 E Park Blvd, Boise, St Luke's Central Plaza
