What are the responsibilities and job description for the EyeCare Advisor/Optometric Technician position at LensCrafters Northwoods Mall?
WHY LENSCRAFTERS
At LensCrafters, we are committed to bringing high quality eyecare and eyewear experiences for our customers and patients. Our EyeCare Advisors are the front line, the first people our patients will interact with when receiving services from our doctors. As our next EyeCare Advisor, you will set the standard of excellence in patient service, ensuring we continue to be seen as the trusted optical experts in our community.
HOW YOU WILL SUCCEED
- Partner with your store leader each shift to set the expectation of the flow of the appointments and how many patients you will transition to retail in order to consistently deliver goals and company objectives.
- Perform all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and process of the digital eye exam
- Uncover each patient's vision needs by asking open ended questions. Communicate their needs to the retail associate during the transition to ensure the right, best, and complete vision solutions are offered.
- Utilize clinical and product knowledge, provide coaching and guidance to patients on the care and handling of contact lenses.
- Participate and contribute to a positive and engaging store environment. Foster strong, professional relationships with peers, leadership, doctors, and customers, treating everyone with respect.
WHAT YOU BRING
- Proven experience in patient/customer service and handling multiple patients at a time
- Willingness to learn new skills, often living outside of comfort zone during your onboarding journey
- Positive, outgoing personality
- Excellent communication and interpersonal skills
- Attentiveness to details
- Ability to upsell and demonstrate products effectively
- Desire/ability to be cross-trained as a Retail Sales Associate
- Bilingual candidates are encouraged to apply
Job Type: Part-time
Pay: $16.00 - $20.50 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- On-the-job training
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $21