Field Operations Manager

Job Summary :

The Field Operations Manager primary job functions are to ensure that the field and warehouse teams ha ve the skills, resources, and support to consistently exceed our customers ' expectations. This position has full responsibility for daily oversight of all warehouse , scheduling, and field service / install personnel. This position will report to the Department Manager , and work closely with all department functions including sales , project managers, scheduler, and administrative staff within our Overhead Door Department .

Supervisory Responsibilities :

Direct management of up to 15 field / service technicians' non-exempt positions

Direct management of up to 3 warehouse non-exempt positions

Direct management of 1 exempt operations scheduler position

Manage teams at multiple dispatched worksites

Duties / Responsibilities :

• Ensure adequate staffing levels are maintained to meet customer demand s , includ ing proactively keeping talent pipeline aligned with business demand forecasts.
• Available to support team that works after hour emergency hours, weekends and holidays.
• Lead, mentor and develop the team while promoting a culture of safety, teamwork and accountability.
• Develop and execute processes designed to ensure proper inventory control within our warehouse operations.
• Meet / e xceed departmental labor GP % goals.
• Plan, manage and implement schedules to meet daily customer commitments and ensure the plan is properly executed.
• Ensure technicians have vehicles and equipment needed to execute work on a daily / timely basis.
• Assist with customer inquiries when requested .
• In partnership with department management and safety manager , ensuring safety is #1 by facilitating monthly meetings, providing proper PPE and following up on safety concerns promptly.
• Participate in pre-bid meetings to ensure adequate labor hours are estimated.

Required Skills / Abilities :

Ability to implement and drive process improvements.

Excellent communication skills with ability to work under stress .

Possess the ability to prioritize multiple objectives and jobsites .

U nderstanding of inventory control procedures.

Proficient computer skills.

Must be insurable by company's insurance program to drive company vehicles .

Requires valid current driver's license.

Not more than 2 moving violations in the last 3 years.

Ability to obtain "for hire endorsement" within 60 days of hire date .

Must be able to pass DOT physical and drug screen .

Exper ience / Education Requirements :

Minimum of 6 years relevant field operations experience .

Mini m um of 4 years progressive field operations leadership experience .

Post secondary education or degree a plus in a relative field .

Experience managing multiple work sites a plus.

Benefits

In order to be considered for this position, you must be willing to comply to a pre-employment background check, drug screen, motor vehicle report, and physical.