What are the responsibilities and job description for the Electrical Support Engineer I position at Lenze?
Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. We accommodate support to the customer throughout the entire machine development process - from the control system to the drive shaft, from the initial idea to after-sales.
Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and commercial equipment (pumps / fans). A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.
Position Summary : As an Electrical Support Engineer I, the primary responsibility is supporting Lenze customers with basic electronic products. This would include phone and email support with rare cases of onsite support. In the role you would interact with our internal and external sales teams, customers, customer care, and other technical teams. You would assist with product selection, troubleshooting, parameterization, and providing general support for Lenze customers.
Position Title : Electrical Support Engineer I
Location : Uxbridge, MA
Potential Earnings : $85,000
Key Responsibilities Include :
- Responds to technical support questions relating to Lenze Electronic products via phone and email.
- Diagnose, troubleshoot, assist with product selection, assist with programming, and wiring for electronic products.
- Will assist with identifying migration options for older electronic products.
- May include up to 10% of traveling / onsite.
- Keep up to date and informed on all company products, services, and policies.
- Always presents a professional image of Lenze.
- Seek opportunities to promote the services offered by Lenze.
- Perform other duties and responsibilities as requested.
- Utilizing SAP and CRM to provide accurate data to our customers
- Integrate with our sales, operations, and customer service teams to ensure timely answers to our customers.
Requirements
Qualifications Include :
Competitive Company Benefits :
Lenze is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Salary : $85,000
