Host/Guest Assistant

Job Overview:

We are seeking a friendly and organized Host/Host to join our hospitality team at [Restaurant Name]. As the first point of contact for our guests, you will be responsible for ensuring a welcoming and efficient dining experience. If you have a passion for exceptional customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Duties:

- Greet guests upon arrival and manage reservations and seating arrangements.
- Manage guest flow by efficiently seating and serving guests in a timely manner.
- Provide exceptional guest services, including answering questions, addressing concerns, and ensuring a high level of satisfaction.
- Assist with food and beverage service, including taking orders and serving guests.
- Maintain a clean and organized dining area, including the front desk and host stand.
- Use Aloha POS to manage orders and communicate with kitchen staff.
- Offer help and support to guests, including answering questions about the menu and making recommendations.
- Collaborate with other staff members to ensure a seamless dining experience.
- Provide a warm and welcoming atmosphere for all guests, including those staying at the hotel.
- Utilize guest relations skills to handle any issues or complaints in a professional and courteous manner.

Experience:

- Prior experience in a restaurant or hotel setting, preferably in a host/host or guest services role.
- Proven experience in providing exceptional customer service and handling guest inquiries and concerns.
- Familiarity with food service operations and POS systems, including Aloha POS.
- Ability to work in a fast-paced environment and handle multiple tasks at once.
- Strong communication and organizational skills.
- Friendly and approachable demeanor, with a focus on providing a positive guest experience.
- Ability to work in a team environment and support other staff members as needed.

Skills:

- Hospitality experience, including experience in a restaurant or hotel setting.
- Knowledge of guest services and relations.
- Experience with food service and POS systems, including Aloha POS.
- Excellent customer service skills.
- Ability to help guests and provide a positive dining experience.
- Familiarity with hotel operations and services.

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Charlotte, NC 28210 (Required)

Ability to Relocate:

• Charlotte, NC 28210: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14