What are the responsibilities and job description for the Eatery Manager position at Leo's Market and Eatery?
Job Title: Eatery Manager
Location: Leo’s Market and Eatery, McCordsville, IN
Reports To: General Manager
Position Type: Full-Time
Job Summary:
The Eatery Manager is responsible for overseeing the daily operations of a retail eatery establishment, ensuring excellent customer service, efficient operations, and adherence to company standards. The ideal candidate will be a dynamic leader with a passion for food, customer service, and team development. This role requires a proactive approach to managing staff, maintaining inventory, ensuring food safety, and creating a positive experience for customers.
Key Responsibilities:
- Operational Management:
- Oversee day-to-day operations of the eatery, including opening and closing procedures.
- Ensure compliance with health and safety regulations, including food safety standards.
- Manage inventory levels, including ordering supplies, ingredients, and other necessary items.
- Monitor and maintain the cleanliness and organization of the establishment.
- Customer Service:
- Ensure a high level of customer satisfaction by addressing customer concerns and ensuring a welcoming atmosphere..
- Respond to customer inquiries, complaints, and feedback in a professional and timely manner.
- Staff Management:
- Recruit, train, and supervise staff.
- Schedule shifts, assign tasks, and manage labor costs.
- Foster a positive work environment, encouraging teamwork and professional development.
- Conduct regular performance reviews and provide coaching and feedback to staff.
- Financial Management:
- Assist in budgeting and financial planning for the eatery.
- Monitor sales and profitability, implementing cost-control measures where necessary.
- Analyze sales data to identify trends and opportunities for growth.
- Marketing and Promotion:
- Engage with the local community to increase the eatery's visibility and customer base.
- Monitor customer reviews and online presence, responding appropriately to feedback.
Qualifications:
- Proven experience in a managerial role within the food and beverage industry, preferably in a retail eatery or restaurant.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Knowledge of food safety regulations and best practices.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Basic financial acumen, including budgeting and cost control.
- Flexibility to work evenings, weekends, and holidays as needed.
Education:
- A high school diploma or equivalent is required.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift and carry up to 25 pounds.
- Capacity to work in a fast-paced environment with frequent interruptions.
Benefits:
- Competitive salary based on experience
- Opportunities for advancement and career growth within the company.
- Comprehensive benefits package including health, dental and vision.
- Matching 401K
- Paid time off
- Tuition Assistance
- Supportive and collaborative work environment.
How to Apply:
Interested candidates should submit their resume to yourleos.com.
