Court Specialist I - Criminal Customer Assistant

 

 At the Clerk of the Circuit Court & Comptroller's Office you can:

• Take pride in delivering high quality service
• Be part of a diverse family that promotes constructive ideas and suggestions
• Participate in professional development opportunities
• Stay abreast of trends in the legal industry

 Total Compensation package include: 
 

• 9 Paid Holidays/Personal Time Off
• Low-Cost Medical/Dental/Vision Plan Coverage for Employee and Families
• Dependent Care and Health Care Flexible Spending Accounts
• Florida Retirement System Pension Plan
• Florida Retirement System Investment Plan
• Deferred Compensation Retirement Savings Plan 457(b)
• Life Insurance Plans for Employees and Families
• Long-Term Disability Coverage for Employees
• Short-Term Disability Coverage for Employees
• Voluntary Supplemental Coverage through TIAA CREF

 Overview:
This position is within the Criminal Customer Service Division and performs specialized court functions such as clerical, customer service, fiscal and record-keeping work related to the business operations of the criminal court division.  Employees undertake a wide range of duties and are required to be cross trained to learn and fulfill the requirements of more than one job.  Work is performed in accordance with established rules, policies, and statutes.  All employees must be able to attend court and satisfactorily perform the tasks associated with the assigned proceeding.   All employees must be able to assist at the counter and answer the court designated phone calls.  

STARTING SALARY WILL NOT EXCEED 10% OF THE BASE SALARY

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.   Other duties may be required and assigned.

• Provide excellent customer service to internal and external customers.  Customer base consists of the public, local and state governmental and judicial agencies, attorneys, and employees of the Clerk’s Office.
• Provide information to the public about the Clerk's programs and services; answer customer questions at the counter and over the telephone. 
• Work under pressure with specific timelines and mandated state and/or agency standard. 
• Work independently in the absence of supervision. 
• Organize, plan, and prioritize work.
• Open new cases in the case maintenance system. 
• Receive, review, and process court documents in the case maintenance system through e-filing and the mail.    
• Ability to tolerate exposure to evidence and testimony, such as photographs of crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors, sexually explicit materials, defendants, and witnesses who may potentially be verbally offensive. 
• Swear in witnesses in the courtroom and customers at the counter.
• Process incoming and outgoing mail and make deliveries and pick-ups to  other agencies.  
• Back-scan case files into the case maintenance system. 
• Prepare documents as required by law and court standards.
• Court Processing: Receive, review, and process more complex court documents in the case maintenance system through e-filing and the mail.    
• Court Services: Perform court clerk duties such as accurately record case dispositions, court orders, continuances, costs assessed, mark exhibits and secure evidence in the vault, and prepare court disposition papers for all court proceedings.  Perform jury functions such as generating jury pools and jury selection process.  Process bail bonds.
• Other duties as assigned.

 

EDUCATION and/or EXPERIENCE:

High School Diploma or a GED equivalent, and six months of clerical, customer service, paralegal, criminal justice, or other related work experience. Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be substituted for the education and experience requirement. Some college-level or certificate-type program courses in business, accounting, criminal justice, or paralegal studies preferred.

LICENSURE or CERTIFICATION:

May require a driver’s license if assigned to a remote office.

LANGUAGE SKILLS:

Must be able to read and interpret documents such as instructions and procedure manuals.

REASONING ABILITY:

Must be able to solve practical problems and to deal with a variety of work variables. 

MATHEMATICAL SKILLS:

The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

 OTHER SKILLS and ABILITIES:

• Must be able to interpret instructions either oral, written, diagram, or schedule in form.  
• Must be able to interact effectively with other staff and the public.
• Must be able to effectively present information and respond to questions from individuals or groups.
• Must be able to interpret assignment needs and to communicate effectively with employees and management.
• Must be able to work independently.

PHYSICAL DEMANDS: 

The employee must be able to sit for prolonged periods of time, perform repetitive actions and motion of one or both hands, lifting up to 65 pounds, bend/squat/kneel, hear ordinary conversation and office sounds, conduct verbal communication in person and on the phone, and prepare and read written communication by hand and on a PC.

• Possess and maintain a valid Driver's License.
• Complete and pass a Background Check of the Florida Crime Information Center (FCIC)/ National Crime Information Center (NCIC).
• Past Employment Verification.
• Education Verification.
• Pre-employment drug test at a County designated test location.
• E-Verify Eligibility to Work in the United States.
• 90-Day Introductory Period. 

Working Conditions:  

Work is conducted primarily in an office environment.  This position frequently requires working within strict deadlines, under stressful conditions, and with a variety of personalities.

ADAAA Compliance:

The Leon County Clerk of Courts is an Equal Opportunity Employer.  Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of the essential mental and physical functions.  Applicants and current employees may request any accommodations they may need in order to perform the essential functions of the position they hold or are seeking.

This position receives base salary plus benefits for an non-exempt position. This position description in no way states or implies that these are the only duties to be performed by the incumbent in this position.  The incumbent will be required to follow and perform any other job-related instructions requested by any person authorized to provide instructions or assignments.  

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent will posses the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. All employees may be given duties not specifically listed in the document. Regular attendance is a requirement of this position.

Equal Employment Opportunity Policy
 
The Leon County Clerk of the Circuit Court and Comptroller provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $33,280 - $43,280