Library Special Services Coordinator

Salary : $38,313.60 - $63,232.00 Annually

Location : Main Library - 200 West Park Ave. Tallahassee, FL

Job Type : Senior Management Full Time

Job Number : 037-25

Department : Office of Library Services

Division : LIBRARY PUBLIC SERVICES

Opening Date : 02 / 15 / 2025

Closing Date : 2 / 28 / 2025 11 : 59 PM Eastern

Pay Grade : 207

General Description of Duties

The initial salary may be up to 15% above the minimum salary based on verified related education, experience, and training above the minimum requirements.

The required schedule for this position is Monday-Friday.

Monday : 12 : 15pm-9 : 15pm

Tuesday, Wednesday, Thursday : 9am-6pm

Friday : 9 : 15am-6 : 15pm

The primary function of this position is to support direct services to youth and adult patrons, support the library's programming efforts, and oversee exhibition efforts system-wide. The purpose of this position is to help in providing library patrons with prompt, courteous and accurate service when requesting information, using the collections and services of the library, including use of public access computers and online resources. This position assists with planning and implementing programming for all ages and oversees the exhibition efforts for the entire library system. Library Special Services Coordinators uphold the mission and values of the library system when performing these duties by following library policies and procedures while providing excellent customer service to all internal and external customers.

NOTE : The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.

ESSENTIAL DUTIES

Provide Collection Access Guidance and Information Service. Provide Patron assistance in using the online catalog, placing hold requests, and other online library account features. Assist patrons in location library materials and offer alternative services when item is not found (hold, request, purchase request, and Interlibrary Loan). Assist patrons with answers to informational questions in person, by telephone and electronically. Refers more complex questions to Information Professional or Supervisor. Performs collection maintenance activities such as collection promoting displays; deselecting outdated, non-circulating and damaged materials from the collection and processing them to be removed from the library's database. Other duties as assigned.

Provides assistance with public access computers and other technology. Assist and provide instruction to patrons in the use of personal computers, software applications, printers, public access computers, and downloadable materials. Make sure computers are clean and functioning properly. Troubleshoot and resolve hardware and software problems as they occur and / or instruct patrons so that they can resolve their own problems. Communicate issues with TSC as needed. Schedule use of presentation equipment, laptops and peripheral equipment; instruct patrons and staff in proper use of equipment and maintain equipment. Maintains current awareness of and familiarity with new software programs, electronic resources, computer equipment and downloadable media through training, webinars, workshops, tutorials, etc.

Coordinates the Library's exhibition efforts. Develops, implements, and evaluates programs and services related to exhibitions in the library system. Assists with identifying funding opportunities and works with the Library's Grants and Contracts Manager to secure funding related to exhibitions and affiliated performances. Builds and maintains partnerships with local organizations supporting Library exhibition efforts. Promotes Library exhibitions ad exhibition opportunities to the community. Coordinates exhibiting artists, performers and volunteers. Makes sure all applications and contracts are completed and archived. Oversees installation and deinstallation of exhibits, including creating signage.

Programming and community outreach. Plan, market and implement an array of programs for children, teens, families and / or adults. These programs will support the library's four focus areas : Literacy and Lifelong Learning; Business & Workforce Development; Civic & Community Engagement; Arts & Humanities. Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet). Provide community outreach services through presentations promoting literacy and library use. Conduct library presentations and tours.

Engage in professional development. Participates in at least two professional development activities or workshops. Participates in other professional development activities as required by Library or Leon County BOCC. Participates in program and agency meetings, as required or requested. Perform additional tasks as assigned by supervisor.

OTHER IMPORTANT OR MARGINAL DUTIES

Performs other duties as assigned.

DIFFICULTY

Position requires creativity and independent judgment to interpret and enforce library and County policies. Position requires a proactive employee to make appropriate and reasonable decisions regarding patrons of a diverse population. Employee must be able to multi-task and adhere to a schedule, including meetings, public service shifts, and project deadlines. Employee must also be able to assess and resolve library user and staff problems. Work requires some ingenuity.

RESPONSIBILITY : Supervision Received

Employees assigned to this position duties are generally defined and require significant independent judgment in determining work methods for the accomplishment of desired results. Employee must be autonomous.

Supervision of Others

None.

INTERNAL AND EXTERNAL CUSTOMER CONTACT

Contacts are with people inside and outside the organization for the purpose of providing, exchanging, and receiving information.

EQUIPMENT AND TOOLS USED

Personal computer; word processing, spreadsheet, and data base software, SIRSI Library System; adding machine / basic calculator; copier / scanner / printer.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in a library and involves desk work, standing and walking or work maybe performed in a book mobile where work involves operating a vehicle, standing, walking, sitting, stooping, reaching, and lifting, and pushing / pulling over 50 pounds.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of customer services practices in a library setting. Ability to train and communicate effectively with others. Knowledge of English grammar, spelling, and punctuation. Knowledge of PC and computer software. Ability to be punctual and dependable.

MINIMUM QUALIFICATIONS

Requires graduation from an accredited four year college or university with a Bachelor's degree and two years of related work experience.

NECESSARY SPECIAL REQUIREMENTS

Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record.

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check, and drug testing.

FLSA STATUS : Non-Exempt. Work involves handling the Library's Book Hauler where the employee typically performs paraprofessional library activities.

Leon County Government offers an extensive benefit package for FULL TIME employees. EXECUTIVE LEVEL employee benefits are determined through contract negotiations. Below are some of the highlights.

• Medical Insurance-Employer and Employee Contributions
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Flexible Spending Accounts
• Group Term Life Insurance-Employer Paid
• Voluntary Supplemental Life Insurance
• Voluntary Long Term Disability Insurance
• Voluntary Legal Insurance
• Voluntary Individual Insurance Coverages with AFLAC & Colonial
• State of Florida Retirement Plan-Employer & Employee Contributions
• Voluntary 457(b) Deferred Compensation Savings for Retirement
• Retirement Savings Match-for-employees earning less than $50,000
• Annual Leave Accrual
• Sick Leave Accrual
• 3 Personal Days
• Paid Parental Leave
• Tuition Assistance Program
• Employee Assistance Program
• Loans At Work Program

What is your highest level of education?

Can you meet the requirements of working a fixed schedule of Monday-Friday?Monday : 12 : 15pm-9 : 15pmTuesday, Wednesday, Thursday : 9am-6pmFriday : 9 : 15am-6 : 15pm

Required Question

Salary : $38,314 - $63,232