Front Desk Agent

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries while maintaining a welcoming atmosphere.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process efficiently.
• Answer phone calls promptly, utilizing excellent phone etiquette.
• Assist guests with inquiries regarding hotel services, amenities, and local attractions.
• Handle reservations and modifications accurately using hotel management software.
• Conduct night audits as needed to ensure financial accuracy.
• Maintain guest records and ensure confidentiality.
• Resolve guest complaints or issues in a timely and professional manner.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

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Requirements

• Previous experience in customer service or hospitality preferred.
• Strong communication skills with an emphasis on guest relations.
• Proficiency in phone systems and hotel management software is advantageous.
• Bilingual or multilingual abilities are highly desirable to assist diverse guests.
• Ability to work flexible hours, including nights and weekends as required by the hotel's operations.
• Strong organizational skills with attention to detail.
• A positive attitude and a passion for providing outstanding guest services.
• MUST BE WILLING TO DO 2 OVERNIGHT SHIFTS.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!

Job Types: Full-time, Part-time

Pay: $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Overnight shift

Work Location: In person

Salary : $22