Assistant Managers

Assistant Manager duties will include, but are not limited to:

• Being able to clearly communicating product knowledge and information to both our customers and our staff.
• Utilizing labor efficiently, always being mindful of costs and brand standards.
• Maintaining and contributing to a safe and respectful working environment for both staff and customers by using proper food handling skills and following workplace safety guidelines thereby reducing the risk of injury or accident.
• Opening and closing the shop according to all safety procedures.
• Creating and building a store culture that supports a positive work environment.
• Leading pre-shift meetings.
• Training staff on product creation as prescribed by brand standards.
• Training and coaching staff on guest services principles and practices as prescribed by brand standards.
• Identifying and delegating responsibilities to staff to ensure objectives are met and excellent service is consistently achieved.
• Providing coaching and feedback to staff and assessing their performance on an ongoing basis.
• Creating a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Soliciting guest feedback to understand the needs and wants of our customers.
• Making sure the business is clean and organized and assessing and delegating necessary cleaning and organizational tasks.
• Managing operations with passion, integrity and knowledge while promoting the culture and values of our business.
• Consistently monitoring product and waste costs to remain within goals.
• Developing and implementing creative solutions to areas of potential improvement.
• Following all company operating policies and procedures.
• Adhering to all cash management and handling standards.
• Supporting the actions and decisions of Management.
• Attend and assist in leading regularly scheduled staff meetings.

Job Requirements. The ideal candidate will have:

• A degree in business studies, management, hospitality management or hotel and catering preferred. Practical experience and business acumen are generally regarded as being equally as important as academic qualifications.
• At least 4 years experience working in a food establishment.
• At least 2 years of experience in high sales volume, fast casual environment.
• Proven customer service experience.
• Computer and POS skills, including some Microsoft software.
• The ability to stand on your feet for 8 hours, lift up to 50 lbs., bend and reach.
• The ability to take direction and delegate responsibilities.
• The availability to work nights, weekends, and holidays.
• Reliable transportation.
• The ability to inspire and lead a team.
• Excellent written and verbal communication skills.
• Excellent interpersonal, organizational and problem-solving skills.
• Exceptional self-discipline.

Location: 212 E. Broughton Street & Savannah/Hilton Head International Airport

To Apply: Applications are available daily between 9:30 & 11:00am @ 212 East Broughton Street.
Please email Info@leopoldsicecream.com with your resume or questions.