What are the responsibilities and job description for the Customer Service Representative position at LePrevost Plumbing, Heating, and Cooling?
Job Description:
LePrevost Plumbing, Heating, and Cooling is seeking an organized Customer Service Representative for their Lee, MA, location. The customer service representative will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service.
This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.
Summary:
For over 30 years, LePrevost Plumbing, Heating, and Cooling has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Lee. LePrevost is one of Berkshire’s largest privately held HVAC/R contractors and services over 10,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. LePrevost partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.
Responsibilities:
- Answer incoming customer calls efficiently and accurately to provide exceptional customer service
- Act as a dispatcher, scheduling service and utilizing various technology, including GPS, phone systems, and more
- Resolve scheduling issues and customer complaints
- Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
Job Qualifications:
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience
- Experience using Microsoft Office and other computer software
Competencies:
- Excellent written, verbal, and active listening skills
- Ability to multitask
- Strong administrative skills
- Strong organizational skills
- Ability to work individually and as part of a team
- Problem-solving skills
What can we offer you?
- Competitive High Base Salary
- Medical, Dental, and Vision
- Paid Time Off and Holidays
LePrevost Plumbing, Heating, and Cooling (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.
