The Senior Payment & Correspondence Processor supports the main functions of the Tax Service Team and has a wide-range of responsibilities in some or more of the following areas : Outgoing manual bill requests to taxing authorities, tax bill review - keying and verifying amounts, bill vault - reporting to our customers, incoming mail sorting, letter correspondence, monitoring of EFT / ACH funds and physical checks for balancing prior to accurate payment remittance. All functions of this team require attention to detail and ensuring deadlines are consistently met. This position will be required to handle most of the complex exception processing, leaving the exceptions of the most complex issues for the Team Lead or Supervisor.
Borrower & Agency Notification Letters
- Issues delinquent tax notification letters to mitigate homeowner impact to their escrow account
- Responsible for the analysis and approval of outbound files to customers and vendors
- Create manual letters via mail merge
- Interacts with print vendors regarding production assignments or concerns
- Tag letters with ADA requirements for customers online accessibility
- Monitors regulatory requirements for NJME2 and NY953 letters
Borrower Mail
Opens incoming mail, date-stamps, sorts and prioritizes within 24hrsIdentifies contract information, images, and indexes incoming mailResearches, identifies and returns mail that was incorrectly receivedValidates POP (Proof of Payment) documentation from borrowers for authenticity, updates system of record with findings, and creates acknowledgement lettersResearches "undeliverable" return mail for BNA errors and notifies clientBill Processing
Prepares outgoing bill requests and registrations to taxing authoritiesOpens incoming mail from taxing authorities and routes to appropriate processAuthenticates all tax bills received and confirms correct taxing authority mailing address, phone number, contact information and due datesUtilizes 10-Key tax amounts into LERETA's TCSL (Tax C Service Search Listing) SystemImages and indexes customer documents for proper uploading to LERETA's WebXtender SystemDistributes outsourcing Mail according to lender approved mail matrix. In some cases, in Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etc.Prepares outgoing tax amount reports to lendersMatches necessary bills to report listings for clean organized packages to the lendersInitiates and prepares timely and accurate reporting files for various lendersPayment Processing
Cash Management - Expedites the identification of incoming electronic funds and lender checks to key check details into payment database for mass paymentsBalance Sheet - Accurately balances funds for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance. This requires review of daily cash flow, to ensure account reconciliation prior to remittance of funds to the taxing authorityFrequently analyzes prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheetsFiles and pulls necessary tax bills for payment processing. Matches necessary bills to payment listings for clean organized payment packages to the taxing authoritiesEvaluates position of funds in-house against various service level agreements to determine best processing path supporting team goals and customer expectationsUtilizes internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA and all other electronic funds for taxing authoritiesInitiates and prepares timely and accurate electronic funds transfers to various taxing authoritiesUploads payment file details to taxing authorities vendor websites (Auto Agent, GovTech, and Grant Street) and ensures that procedures and policies are followed for excess funds during uploadCustomer Service & Request
Responds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate mannerAssists with more difficult research as needed for complaints and escalated mattersCompiles documentation to respond to regulatory audits (REGAB, SSAE18) and customer audit requestsQuality Control & Production
Provides details of quality issues found throughout process to immediate Team Lead or SupervisorAccurately prepares production / statistical reports as applicableMaintains / exceeds production standards while continuously pushing to increase productivityTeamwork
Effectively communicates ideas and opportunities to increase processing efficienciesEscalates compliance or variance concerns to management teamBuilds effective working relationships and collaborates as a team playerDepartment Support & Training
Supports new ideas, policies, or proceduresAssists Payment and Correspondence Lead and / or Tax Specialist Supervisor with identifying issues with team membersAssists Payment and Correspondence Lead and / or Tax Specialist Supervisor with delegating of work during peak cyclesAssists Payment and Correspondence Processor I and II with difficult and / or exceptions to the normal processAssists with training of fellow team members, specifically temporary team members that are brought on during peak cyclesThis position will perform other duties as assigned based on the needs of the department.
Required Education & Experience
High School Diploma or equivalentTwelve (12) to eighteen (18) months experience as Payment and Correspondence Processor II or equivalentAbility to research and understand responsible party for penalty and lossesIntermediate / Advanced knowledge and understanding of PCT Databases (Bill Acquisition and / or Payment)Intermediate / Advanced knowledge and understanding of LERETA's Mainframe and platforms for processingIntermediate / Advanced knowledge of LERETA's tax cycles including higher level of complexity pertaining to state and agency requirementsSalary range : $16.96 - $22.90
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $17 - $23
