Managed IT Dispatcher and IT Support Technician

Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Managed IT Dispatcher to join our team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!

As the MIT Engineer Dispatcher & IT Support Technician, you will serve a dual role, providing essential IT support to customers and coordinating resources within the Managed IT (MIT) team. You will be responsible for dispatching technical support tickets, managing customer service requests, and providing Tier 1 IT support such as troubleshooting, patch management, and basic software assistance, with the goal of delivering timely and effective service while maintaining high standards of customer satisfaction. You will also be responsible for helping monitor the queue to ensure we have the necessary coverage to support our clients. The mission of the Managed IT Dispatcher is to act as the single point of contact for coordinating all MIT support groups, ensuring maximum resource utilization by scheduling internal and field technical teams to promptly respond to service requests.

Key Responsibilities:

• Monitor and assign IT support tickets efficiently.

• Provide clear, diligent communication between customers, engineering teams, and sales teams as needed.

• Dispatch engineers based on skills, priority, and availability.

• Maintain the dispatch calendar and track team resources.

• Act as the communication bridge between engineers, sales, and customers.

• Provide Tier 1 IT support for basic hardware and software issues, such as troubleshooting workstations, peripheral devices, and basic software problems, as well as with O365 management, deployment of security patches and upgrades, and password resets.

• Ensure timely ticket resolution and maintain accurate documentation of all tickets dispatched and IT support provided.

What you bring:

High attention to detail.

Strong communication skills.

• Ability to clearly and thoroughly document complex technical problems.
  
Ability to handle challenging customer interactions with patience, empathy, and speed.

Ability to thrive while working under pressure from multiple sources.

• Cheerful demeanor and a commitment to providing flawless customer service.

Why You'll Love Working Here

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match Pension
• Full Medical, Dental & Vision HSA
• Mental health care coverage
• Life Insurance
• Local Volunteer Opportunities

Ready to take the lead and make an impact?

Join Les Olson IT in our Lindon office location and contribute to the Les Olson IT legacy of providing superior customer service.