Field Support Technician

POSITION SUMMARY:

Service and support cabling infrastructure for Les Schwab Tire Centers; maintain and repair store endpoints (Thin Clients), phone system hardware, and assist in the support of networking equipment and store servers. For larger-scale installations and remodels, the technician will have the opportunity to run the project with direction from the lead or a more senior technician. Position must travel on a frequent to full time basis. Reports issues/concerns that affect the operational stability of any production system or environment to chain of command with a sense of urgency.

Position requires air travel on a frequent to full time basis to various out of state store locations.

PRIMARY RESPONSIBILITIES:

50% - Provide basic and complex on-site service and support for store endpoints, including but not limited to:

• Endpoint (Thin Clients)

• Phone system hardware

• Assist with networking equipment

• Assist in providing support to Store Servers at the various tire center locations

30% - Vendor Management:

• Communicate installation and troubleshooting requirements to vendors

• Monitor work to ensure that Les Schwab procedures are followed properly

• Approve vendor’s work once completed and meets LS’s specifications and NEC Requirements

20% - Provide basic and complex on-site cabling infrastructure service, support, maintenance and repairs

Educational/Experience Requirements:

• High School Diploma, GED, or equivalent

• 3 years related work experience

• Oregon Journeyman Class B electrician’s license strongly desired

Required Technical Skills/Knowledge:

• Intermediate to advanced knowledge of computer applications; telecommunications; network; and computer hardware (server and workstation components)

• Ability to use and understand technical documentation

• Must have a valid Oregon driver’s license and excellent driving record

• Ability to use powered hand-tools

General Knowledge and Abilities:

• Analytical Skills: Moderate analytical and problem-solving skills

• Communication: Ability to communicate technical and non-technical information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions

• Confidentiality: Ability to work confidently, effectively and with discretion with all staff levels

• Flexibility: Willingness to work in an ever-changing environment with the ability to positively adapt to organizational, process, and technology changes

• Initiative: Ability to work effectively with moderate supervision

• Multitasking: The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty

• Organization: Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management

• Service Excellence: Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs; collaborate with them to reach a suitable solution; then consistently meet and deliver on those expectations

• Teamwork: The ability to establish and maintain rapport, interact comfortably, and work well with coworkers. This includes cooperating, being supportive of others, willingly helping others, considering others’ ideas and opinions, sharing information, giving proper credit, and fulfilling team responsibilities

Physical Requirements:

Frequent use of computer, mouse and keyboard; ability to use standard office equipment including phone, copiers, etc. Ability to remain in a stationary position approximately 75% of the time while driving. Frequently required to lift, move, or transport items weighing up to 50 lbs; occasionally up to 100 lbs. Must be able to stand for extended periods of time and bend, stoop, crouch, kneel, reach, push, pull, finger, and grasp. May occasionally be required to perform duties while on a ladder, on the roof, or within a confined space. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, night vision, and ability to adjust focus.

Work Environment:

Varied; subject to inside and outside environmental conditions with exposure to office, store, manufacturing, and warehouse facilities. Worker is frequently exposed to warehouse conditions, which are subject to environmental changes with protection from weather conditions but not necessarily from temperature changes, which can be extreme. Frequently works a varying schedule that may include driving/working during early morning and late evening; occasionally requires work during weekend or holiday; position will seldom require overnight driving/working. Worker is occasionally exposed to construction sites, which may subject them to: noise, vibration, or hazards such as mechanical parts, dust, and machinery; must be able to wear personal protective equipment, as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.