What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Leslie Gilley - State Farm Agent?

Job Description

Benefits :

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION :

As a Customer Relations Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

Communication Skills : Strong verbal and written communication skills to effectively interact with customers and resolve issues.

Problem-Solving Skills : Ability to address customer concerns and find solutions quickly.

Interpersonal Skills : Strong people skills to build rapport with customers and handle various personalities.

Organizational Skills : Ability to manage multiple tasks and prioritize effectively.

Technical Skills : Familiarity with customer relationship management (CRM) software and basic computer skills.

ATTRIBUTES :

Patience and empathy to understand and address customer needs.

A positive attitude and a customer-focused mindset.

Ability to work in a fast-paced environment and handle stressful situations calmly.

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Customer Relations Representative - State Farm Agent Team Member

What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Leslie Gilley - State Farm Agent?

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