What are the responsibilities and job description for the 2025 Summer Internship - Retail Operations - Retail Operations & Process Improvement Intern position at Leslie's Poolmart, Inc.?
Dive into Your Career with Leslie’s!
At Leslie’s, we empower changemakers, innovators, and go-getters to make a real impact. As the industry leader in pool and spa care since 1963, we’ve built a community of passionate professionals dedicated to helping customers create their dream backyards. Join a growing public company and become part of a diverse team committed to excellence, innovation, and collaboration.
Job Overview:
We are seeking a detail-oriented and proactive Business Operations & Process Improvement Intern to support key initiatives within our department. This internship provides an excellent opportunity to develop project management, process optimization, and customer journey mapping skills in a dynamic environment.
As a team member at our corporate office, you’ll have access to:
- Opportunities to make a significant impact in a growing organization.
- A hybrid schedule with in-person days at our Phoenix, AZ office.
- Access to an in-office gym and a free onsite health clinic.
- Employee Resource Groups fostering diversity and inclusion.
- Employee discounts at Leslie’s retail store locations and through Employee Perk Spot.
What You Can Expect:
- 10-week program, with weekly schedule Monday-Thursday.
- Program specific training and development through orientation, skills workshops, and hands-on learning.
- Exposure to Senior leadership through a team project where interns will work cross-departmentally to address a real-life opportunities within our business. Interns will deliver final presentations to leaders across the organization at the completion of the program.
- Functional learning and professional growth within your designated business area.
Responsibilities:
- Customer Journey Mapping: Analyze customer interactions and touchpoints to identify opportunities for process improvements and a better user experience.
- Process Development & Enhancements: Support the creation and refinement of processes to improve operational efficiency and effectiveness.
- Pillar Support: Assist in initiatives across LFC, @ Home, and Grow Pro, ensuring alignment with business objectives.
- LFC Pilot Optimization: Work closely with teams to evaluate and enhance the LFC Pilot program for improved performance and scalability.
- Workflow Documentation & Improvement: Collaborate with stakeholders to document, streamline, and refine business workflows.
- Data Analysis & Reporting: Use Excel to track project progress, analyze data trends, and generate insightful reports.
- Communication & Presentation: Synthesize findings and deliver clear recommendations through reports and presentations to key stakeholders.
Qualifications:
- Currently pursuing or recently graduated with a bachelor’s degree. (expected graduation no later than Spring 2026).
- Previous business internship experience preferred.
- Ability to work at the Phoenix, AZ corporate office on in-person days. (Out-of-state students are welcome to apply if they can attend in-office days)
- Authorization to work in the United States.
- Strong analytical, organizational, and communication skills.
- Basic understanding of project management principles.
At Leslie’s, diversity and inclusion are at the core of who we are. We welcome unique perspectives and are committed to fostering an environment where everyone feels they belong.
Join us in 2025—Dare to Make a Splash!
