What are the responsibilities and job description for the Returns Clerk - Horizon position at Leslie's Poolmart, Inc.?
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s.
Job Overview:
The Returns Clerk is responsible for the receiving and distribution of products that have been returned to Horizon from all customers via the RMA system. During this process the Returns Clerk will have to review the product for its ability to be resold. The Return Clerk will have to maintain good relations with various customers and manufacturers to facilitate retuning products to the original manufacturers or our warehouse within a timely manner. The Returns Clerk will be responsible for communicating with Vendors, Customers, Warehouse personnel, Accounting, Sales, Customer Service, and the Data teams.
Outcomes:
- Receive and stage incoming RMA product
- Determine condition of product received
- Process RMA in ERP
- Return warranty items to manufacturer(s)
- Generate credits or move product to stock
- Re-box and Re-label returned items as needed
- Follow up with vendors and customers to resolve outstanding RMAs
- Collaborate with Accounting department to ensure proper credits
- Maintain RMA processing levels of 40 RMA’s processed per day
Essential Competencies
- Conversant and comfortable with the Windows OS and MS Office
- Must be able to adapt quickly to new computer programs
- Must demonstrate exemplary detailed record-keeping skills
- Excellent verbal, written, and interpersonal skills
- Ability to work as an effective team member
- Ability to classify qualities of an item
Qualifications:
- Attention to Detail
- Excellent communications skills and proficiency with computers
- Pool and/or Spa Product Knowledge not required but a plus
