What are the responsibilities and job description for the Key Accounts/Special Project Manager position at Lester Building Systems?
Key Accounts/Special Project Manager
We're proud to boast a high retention rate, with many employees celebrating 20, 30 and 40 year milestones! Since 1947, Lester Buildings has grown from its modest beginnings to an industry leader – due to our employees’ dedication and drive to innovate.
Why us? Simple. We offer:
- Full Benefits
- 401k match
- Profit sharing
- Informal dress code
- Flexible work schedule
- Small, family orientated company atmosphere
- Discount on building materials
- Fun company events
Responsibilities
The Key Account/Special Project Manager is responsible for overseeing unique and non-routine complex projects while nurturing relationships with key clients. The individual is responsible for project definition, pricing, project timelines, drawings, billing of materials, change orders, margins, and communication to all interested parties. This role is key in managing unique projects ensuring they are completed efficiently and effectively. This role will work with the order management department team leads to improve capabilities, processing times and error reduction.
Primary Responsibilities
- Build and maintain strong relationships with key clients,
- Serve as the main point of contact between the company and key accounts facilitating clear and effective communication.
- Project Management, including timelines, budgets and allocation of resources.
- Identify and address issues or complaints with customers and within our organization.
- Ensure timely and successful delivery of products and services to meet customer needs.
- Prepare reports on account status, progress, and forecasts for internal and external stakeholders.
- May be required to do some project estimating.
- Review orders and process project information.
- Process change orders.
- Project close out and checklist.
- Coordinate project Accounts Payable and Accounts Receivable invoicing.
- Investigate and coordinate warranties and claims.
- Maintain project file including drawings, permits, correspondence, warranty, financial.
- Occasionally travel to client projects.
Qualifications
- Associate Degree in Architectural Drafting or related field is required.
- Minimum of 5 years architectural drafting experience in complex project designs.
- Proven experience managing complex architectural projects is necessary.
- Demonstrated leadership abilities required.
- Strong interpersonal skills to develop and maintain client relationships.
- Excellent verbal and written communication skills.
- Exceptional problem-solving skills to address client and organizational concerns effectively.
- Excellent organizational skills to manage multiple projects simultaneously.
- Strong working knowledge of Microsoft Office and CAD.
- Proficiency in reading blueprints and manufacturing documents.
- Preferred proficiency in ERP systems and project pricing software. Strong preference of Improv®, Epicor sales order entry.
- Ability to adapt to changing work priorities.
Benefits
We offer a competitive pay, a full benefits package (Medical, Dental, Vision, Life Insurance, PTO and Holiday Pay, Incentive Bonus Plans, 401k Savings Plan, Short and Long Term Disability, and Tuition Reimbursement). Come join our team and help build someone’s dream!