What are the responsibilities and job description for the Hotel Front Desk Receptionist at DoubleTree Rapid City! position at LESTER HOSPITALITY - SIOUX FALLS LLC?
Guest Service Ambassador position for Applicants with availability to work multiple shifts / times!
What's Better Here?
Friendly Team with Upscale Processes and Personality and a Genuine care for Guests and Coworkers
Access to worldwide and local discounts, including amazing deals at local businesses
Access to heavily discounted Hotel Stays worldwide
Convenient Location next door to The Monument
Competitive wages
Early access to Pay available through PayActive
Year-round or Seasonal Schedule based on your preference and availability
Locally owned small business
Best-qualified candidates will have guest-friendly focus in addition to skills in organization and prioritization.
Duties and Responsibilities
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to provide guests extra value
Answer, record and process all guest calls, messages, requests, questions or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems / complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times
Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
High School diploma or equivalent strongly preferred.
One year front desk / guest service experience preferred.
Must be able to communicate clearly
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing
paperwork, logging issues / complaints / requests / information updates,
etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and / or holidays
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