Seasonal Supervisor

Job Title: Seasonal Supervisor
Location: Upper Falls Snack Bar - Letchworth Concessions
Duration: May 1, 2025 - November 1, 2025 (dates flexible based on availability)

Job Description:
We are seeking a motivated and organized Seasonal Supervisor to oversee operations at the Upper Falls Snack Bar from May 1 to November 1, 2025. This role requires a hands-on leader to manage daily operations, supervise staff, and ensure an exceptional customer experience during the operational season.

Key Responsibilities:

• Operations Supervision
• Oversee daily store operations to ensure smooth and efficient functioning.
• Supervise and train employees to deliver excellent customer service while maintaining high standards of cleanliness and organization.
• Develop and implement procedures to optimize efficiency and productivity.
• Manage the shop’s social media presence, including Facebook posts and updates.
• Scheduling
• Collaborate with the shop manager to create staff schedules based on availability and operational needs.
• Plan schedules for the entire season when possible, providing staff with schedules at least 30 days in advance.
• Staff Development and Training
• Assist in recruiting and hiring seasonal staff to maintain adequate staffing levels.
• Train and onboard new employees, equipping them with the skills and knowledge needed for their roles.
• Provide ongoing coaching and feedback to enhance performance and support professional growth.
• Inventory Management
• Work with the procurement team to monitor inventory levels and ensure sufficient stock of merchandise.
• Conduct daily stock checks and coordinate replenishment activities.
• Implement inventory control measures to minimize losses and maximize profitability.
• Concession Food, Ice Cream, and Drink Management
• Order food, ice cream, and drinks weekly or as needed.
• Perform weekly inventory checks to verify receipt and accuracy of ordered products.
• Run sales reports and reconcile food, ice cream, and drink sales with inventory levels.
• New Opportunities and Store Development
• Partner with management to identify new business opportunities, such as adding products or services.
• Conduct market research to understand trends and customer preferences for store enhancements.
• Implement strategies to boost sales, improve customer satisfaction, and increase profitability.
• Employee Coverage
• Step in to work at the store if employees call out, ensuring uninterrupted operations.

Compensation:

• Hourly starting wage of $18 per hour, plus tips.
• Approximately 40 hours per week during the operational season (May 1 - November 1).
• Availability required for weekends, holidays, and special events.

Qualifications:

• Strong leadership and organizational skills.
• Experience in customer service, inventory management, or food service preferred.
• Ability to work flexibly, including weekends and holidays.
• Excellent communication and problem-solving skills.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Ability to Commute:

• Castile, NY 14427 (Required)

Work Location: In person

Salary : $18 - $20