What are the responsibilities and job description for the IT Field Support Technician position at Lettuce Entertain You Restaurants?
Hiring Now IT Field Support Technician
Lettuce Entertain You Restaurants is looking for a IT Field Support Technician to support restaurant and corporate office operations with 2 years of experience. We reward our teams with benefits, career-long training and growth opportunities.
NOTE This IT field position offers 30% remote and 70% field support work. IT Field Support Technicians will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability.
A Few of Our Benefits
Lettuce is a culinary-driven restaurant company with a genuine commitment to our people we welcome unique perspectives and nurture diverse talents at 130 locations, supported by our Culture of Caring. If you’re ready to be a part of what we do next, then explore your possibilities at Lettuce and apply today!
Lettuce Entertain You Restaurants is looking for a IT Field Support Technician to support restaurant and corporate office operations with 2 years of experience. We reward our teams with benefits, career-long training and growth opportunities.
NOTE This IT field position offers 30% remote and 70% field support work. IT Field Support Technicians will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability.
A Few of Our Benefits
- Competitive Salary
- Paid Time Off - including Paid Holidays, Personal Days & Vacation
- 401(k)
- Blue Cross Blue Shield Medical Insurance
- Dental & Vision Insurance
- Life, Accident Protection & Critical Illness Insurance
- Domestic Partner Benefits
- Restaurant Discounts
- Employee Assistance Program - focusing on a commitment to mental health & wellness
Lettuce is a culinary-driven restaurant company with a genuine commitment to our people we welcome unique perspectives and nurture diverse talents at 130 locations, supported by our Culture of Caring. If you’re ready to be a part of what we do next, then explore your possibilities at Lettuce and apply today!
- Coordinate and perform necessary calls to provide technical support on mainframe, PC hardware and software and all networking to restaurant locations and corporate office, including but not limited to cleaning of all PC equipment and installing and upgrading new software
- Route and assign tickets to the appropriate IT team member and track issues via the LEYE Help Desk System
- Create and delete mailboxes and maintain the security permissions
- Diagnose, troubleshoot and resolve remote access connectivity and email issues for stores, and visit the store in person if required
- Assist in the defining and obtaining of PC software and hardware, site preparation of PC acquisitions, and maintaining inventory of all IT equipment at restaurant locations and Corporate
- Inform IT staff regarding software/hardware issues and trends seen internally via the LEYE Help Desk and externally within the industry
- Evaluate software/hardware for future use by stores or Corporate Office
- Maintain confidentiality of passwords, company records and information
- Work a variety of days and shifts (including weekends, nights and on-call support rotation) at local and out-of-state sites as needed
- Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- 2 years of experience
- Experience with server maintenance
- Knowledge of PC repair and troubleshooting
- Open availability for scheduling including weekend on-call availability
- Ability to commute using employee-provided vehicle to multiple locations in a timely manner, frequently transporting, lifting & loading equipment up to 50 lbs.
