Server - Lead

Description

Job Summary:

Lead servers take the lead in waiting on patrons at eating establishments. They are dedicated to exceptional customer service and coordinate the efforts of others on staff to ensure diners walk away satisfied.

Responsibilities:

• Training new hires in the service style of the restaurant and standard operating procedures including safety and sanitation expectations.
• Be fully knowledgeable about the most up to date menu, daily specials and bar list at the worksite
• Share knowledge with new servers who ask questions about describing dishes to guests, how dishes are prepared and any particulars about table-side preparations or special utensils.
• Comply with and enforce alcohol awareness laws and procedures.
• Take food and beverage orders from guests, enter orders in POS system
• Ensure that all orders are accurate and brought to each table in a timely manner
• Confirm orders with the chefs and bartenders whenever a clarification is requested
• Ensure guests are satisfied with the food and service, respond promptly and courteously to any requests
• When a manager is not present or busy handling other tasks, a lead server is responsible for resolving customer complaints with the food or service.
• Assign daily side work for floor staff to ensure the restaurant runs efficiently
• The lead server may be responsible for checking each servers’ books to make sure cash balances at the end of each shift
• Performs all relative miscellaneous duties as directed by supervisor/manager.

Essential Job Functions; include but not limited to:

• Take food and beverage orders from guests, enter orders in POS system
• Ensure that all orders are accurate and brought to each table in a timely manner
• Confirm orders with the chefs and bartenders whenever a clarification is requested
• Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages)
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain cleanliness and condition of the work areas and equipment.
• Implement steps of service for guests consistently
• Ensure guests are satisfied with the food and service, respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or
  make changes (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Assist with setting tables and rearranging tables to accommodate larger parties

Qualifications

Qualifications:

• Ability to communicate clearly and effectively (verbal & written)
• Possess basic math skills
• Ability to handle money and operate a cash register and POS system
• Professional presentation and positive attitude
• Possess strong organizational and multi-tasking skills
• Ability to work well under pressure in a fast-paced environment
• Must have excellent knowledge of fine dining room and service procedures and functions
• Open availability; must be able to work evenings, weekends and holidays
• Outstanding guest services skills

Work Conditions:

May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly
• Ability to stand for prolonged periods of time. In some instances, the entire shift
• Able to lift at least but not limited to 50 pounds and if more must be with assistance
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move quickly turning from left to right or right to left
• Flexibility in the wrist to scoop, twist, push, pull, lift, and bend
• Exposure to extreme heat, steam, and cold present in a kitchen environment
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Education and Required Experience:

• Must be at least 21 years of age
• High School diploma or equivalent
• Minimum 3-5 years fine dining food and beverage server experience
• POS system experience highly preferred

LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40 multi-state locations.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.

https://www.levgrouplv.com/

Salary : $14 - $16