What are the responsibilities and job description for the Shift Supervisor position at Levain Bakery - Larchmont?

OPEN CALL

WEDNESDAY, FEBRUARY, 5TH

227 N LARCHMONT BLVD

11AM-3PM

LARCHMONT HIRES : Shift Leads & Porters

VENICE BEACH HIRES : Shift Leads & Bakers

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values :

Welcome All- We are all in it together
Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
Lead with Heart- We operate with empathy and integrity
Rise Up- We take initiative to make things better
Savor It- We are present and find the fun!

THE ROLE : SHIFT LEAD (LARCHMONT & VENICE BEACH LOCATIONS)

Shift Leads, aka Cookie Leads collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met and also assist with other tasks throughout the bakery including ordering supplies and opening / closing the bakery each day. The ideal candidate has strong problem-solving instincts and a knack for motivating and coaching employees.

What you’ll do :

Supervise team members and maintain a presence on the floor, stepping in to support the team as challenges arise or when volume demands; you’re responsible for setting a positive, can-do tone for each shift

Coach and develop team members, helping to identify and address areas of improvement as well as cultivating high-potential team members

Support bakery management with administrative and financial tasks as needed

Model exceptional customer service, maintain extensive product knowledge (including allergen information), and assist with delivery fulfillment

Work efficiently and accurately while ensuring all Department of Health food and safety standards are met

What we’re looking for :

Prior customer service, retail, and / or food and beverage experience required

Food Handler’s / Food Protection License required

Passion for what you do –you love motivating and leading a team and thrive in fast-paced environments

Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues

Eye for detail – you’re able to deftly switch between operational tasks and in-the-moment coaching, never sacrificing the quality of either

Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!

Shifts Needed :

Full-time; open availability; weekend availability required

Requirements

Minimum 2 years of food service, retail, or e-commerce / merchandise experience

1 -2 years supervisory experience preferred (depending on location)

Open availability : ability to work mornings, nights, weekends, and holidays

Ability to lift / push 25-50 pounds

Stand / walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs

Read and communicate in English, both verbally and in writing

Utilize basic computer skills (Email, Microsoft Office)

Must have DOH Certification

Compensation & Benefits

21-24 / hour tips up to 15% quarterly bonus potential

Health, Vision, Dental Insurance

Employer-funded Healthcare Reimbursement Account

Additional supplemental benefits : Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

Two Weeks of Paid Time Off

401K with 3.5% Company Match

Our vision is to give rise to lifelong memories, and our mission is to bring together people who treat their work and the craft of baking and all who come to visit with great care.

Salary : $21 - $24

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