What are the responsibilities and job description for the Customer Service / Order Entry position at Levata?
At Levata, we believe in making your journey with us prioritized by a focus on the customer and filled with impactful opportunities to elevate your potential. As we think big, we serve as champions to our customers, enabling what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
We are seeking a Customer Service/Order Entry Representative who will work on our Customer Service team. This Customer Service Representative will maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.
What You'll Do
- Accurately enter and manage customer orders
- Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
- Communicate with Account Executive regarding their customers’ accounts
- Process and track RMAs
- Process Customer Credit Requests
- Escalate issues as needed
What You'll Need
- High school diploma or equivalent required.
- 2 years’ experience in a related field
- Detail oriented
- Strong computer skills
- Strong communication skills
- Comfortability in a Fast-paced environment
- Ability to work independently
Who You Are
We take our guiding values seriously. You should be someone who will:
- take action. You respond quickly to customers and seek excellence in everything you do.
- build trust. You always act in a customer’s best interest and do what you say you will do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together.You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life, turning customer challenges into potential. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.
What We Offer
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.
