Storage Property Manager

Are you the STAR we are looking for to join our team?

We are looking for an energetic, outgoing, and organized individual for a full-time Property Manager position at a storage facility and commercial storage facility in Gahanna.

Job Knowledge and Duties

- Perform daily functions of running a self storage facility and a commercial storage facility in accordance with company standards

- Understand the features and benefits of the facility and how to use each

- Complete daily walk thru including lock checks and cleaning units as needed

- Make daily bank deposits and ensure accuracy of deposit information

- General management of the office including, but not limited to, opening and closing the office on time each day, keeping and balancing petty cash, and preparing daily, weekly and monthly reports as required by management

Professional Image

- Understand and comply with uniform guidelines set by company

- Keep office clean and organized, free of any clutter

Sales

- Show, rent, and clean units as well as actively selling and maintaining supplies of moving and packing materials

- Meet or exceed net rental goal each month

- Follow up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental

- Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees

- Ensure phones are answered in a professional manner

- Show a storage unit to every walk-in customer

- Assist customers in determining the correct size unit for their needs, understanding their lease, fees, and insurance

Customer Service

- Provide greater than expected customer service including:

- Being polite and respectful, listening to customer’s needs

- Stand when anyone enters the office

- Escalate customer concerns as necessary, following up with customer

Marketing

- Perform in-store and off-site grassroots marketing

- Be creative with online marketing

- Create and keep current a marketing log to track marketing activity

- Effectively use company provided marketing materials to enhance marketing activities

- Attend company approved or sponsored marketing events

Repair and Maintenance

- Perform light repair and maintenance duties, including but not limited to:

- Cleaning out units

- Wiping down doors

- Pickup up trash

- Cleaning Hallways, office and bathrooms

- Replacing doors and springs

- Maintaining lawn and weed control

- Touching up paint

- Perform preventive maintenance such as but not limited to:

- Change HVAC filters as required

- Grease door springs on roll-up doors

- Oil gate chain as needed

- Report via work order any areas outside manager expertise

- Oversee contractors and third party vendors work

Administrative & Legal

- Maintain accurate records for each customer including lease, addendums, correspondence

- Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company

- Keep eviction documentation organized and accurate, following company eviction checklist and set guidelines

- Keep post auction paperwork labeled and filed for seven years

- Use computers as designated for business use only

- Be proficient at using a computer

- Prepare weekly and monthly reports accurately and submit in a timely fashion

- Accurately manage cash and balance receipts

- Travel to bank and post office (must have own vehicle, valid driver's license, and insurance)

- Control delinquencies through telephone contact and letters on a scheduled basis, including sending out monthly invoices'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $42,000