What are the responsibilities and job description for the Lead Solutions Architect - Post Sales (Remote - US) position at Level AI?
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
In this role, you'll be working with Leaders and Operators across different companies to architect the best solutions for their complex Contact Center Operations.
Responsibilities :
- Work with the customer's technical teams to understand their Contact Center operations and map the diverse integration touch points.
- Dive deeply into complex telephony and CRM systems to integrate and onboard Level AI's productArchitect and Implement standardized onboarding and integrations for scale and repeatability.
- Work closely with the Pre-Sales and Post-Sales teams to make customer implementations successful.
- Provide mentorship and advocate best practices while answering product, solutioning and onboarding questions
Requirements :
Compensation : We offer market-leading compensation, based on the skill set and aptitude of the candidate.
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