What are the responsibilities and job description for the Office Pharmacy Technician (CPHT / PTCB) position at Level One Personnel?
Hybrid Pharmacy Technician CSR (CPHT / PTCB)
The Call Center Representative will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company’s products and services.
Hours: 8:30am-5:00pm, Monday/Friday- REMOTE, Tu/W/Th- IN OFFICE
*FIRST 4 WEEKS OF TRAINING ARE ON-SITE*
Pay: $19/hour (DOE)
Location: Elkridge, MD
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- PHARMACY TECHNICIAN CERTIFICATION REQUIRED
- Pharmaceutical experience is preferred
- Demonstrated strong organizational and interpersonal communication skills.
- Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills.
- Experience with accounting preferred.
- Excel experience
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information from the caller to properly resolve the situation.
- Communicates appropriate options for resolution.
- Investigates and resolves complaints.
- Refers non-routine inquiries and complaints to senior level Call Center Representatives.
- Uses a computer system to research inquiries and log customer calls.
WORKING CONDITIONS
- Works in a call center operations environment.
- Ability to use PC, calculator, and/or other office equipment.
- Works independently or as part of a group or team in a diverse work environment.
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
- Work from home
Physical Setting:
- Call center
- Office
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Ability to Commute:
- Elkridge, MD 21075 (Required)
Work Location: Hybrid remote in Elkridge, MD 21075
Salary : $19
