What are the responsibilities and job description for the Customer Care Representative position at Level Tech?
Customer Care Specialist
The Customer Care Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads and following up on a variety of issues.
ESSENTIAL JOB FUNCTIONS
· Sales Appointment Scheduling
o Sets and resets sales appointments through inbound and outbound communication with customers.
o Schedules appointments to maximize efficiency for the company and the sales reps.
o Saves appointments when a customer calls to cancel.
o Provides remarkable customer experiences.
POSITION REQUIREMENTS
· Knowledge of customer service principles and practices.
· Skill in operating a personal computer and programs.
· Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
· Ability to understand, speak, read, and write in English.
· Ability to perform accurate data entry.
· High school diploma or GED preferred and 1 years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Monroe, LA 71203 (Preferred)
Ability to Relocate:
- Monroe, LA 71203: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $12
