What are the responsibilities and job description for the Customer Service Associate position at Level Up Campaigns?
Customer Service Team - Cincinnati, OH
Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products / services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and uphold the company's reputation for excellent service. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!
Customer Success Specialist Job Description
- Interacting with customers to provide troubleshooting assistance daily
- Identify, assess, and resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
- Accurately document all customer interactions, issues, and resolutions in the company's CRM system, ensuring proper record-keeping for future reference.
- Responding to client enquiries.
- Attending staff and client meetings.
- Completing sales transactions and maintaining records.
- Helping the sales team to acquire new customers.
- Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
- Providing general admin support.
Customer Success Specialist Requirements :
Customer Success Specialist Work History and Educational Requirements
Please submit your résumé to apply!
