Customer Service Associate

Customer Service Associate I

Location: Cincinnati, OH

Position Type: Full Time (M-F)

Are you an excellent communicator, with a desire to excel in customer service? Our team is currently hiring a full time Tier I Customer Service Associate in downtown Cincinnati. Customer Service is paramount to our success so candidates should have a genuine interest in helping others, be well organized and have excellent computer proficiency.

Customer Service Associate I Primary Objectives

• Provide support to customers through meaningful conversations to help each customer arrive at the solution that is best fitted for their needs
• Respond to incoming inquiries in a professional and efficient manner
• Update customer records
• Maintain a detailed log of each customer interaction
• Route customer concerns to the correct department or personnel to ensure that each customer receives the most accurate solutions and responses
• Maintain a working knowledge of current product offerings
• Register account updates and process sensitive data in accordance with SOP
  
  

Customer Service Associate I Qualifications

• Clear and effective verbal communication skills (bilingual applicants welcome)
• Previous experience in a customer support role preferred
• Computer proficiency is required
• Ability to multitask, pinpoint customer needs and provide solutions in a timely manner
• High school diploma or equivalent is required
• Attention to detail and excellent note-taking skills
  
  

Customer Service Associate I Preferred Skills

• Some college completion preferred
• Prior CRM experience is a plus
• Computer proficiency
• Previous sales experience
  
  

Please submit a resumé to apply.

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